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In Detroit, MI, customer satisfaction went from -30 to +67 after autonomous shuttle was introduced and buyer satisfaction was 100 as measured by Net Promoters Score (NPS).

Findings After delivering 10,000 rides, the company reported its customer satisfaction (of riders) and buyer satisfaction (of the company that pays for the service) as measured by the Net Promoters…
Content type
Date Posted
02/13/2019

Local TMCs should "start small" with technology testing and focus on successful solutions for a focused deployment approach, says Road Commission for Oakland County.

Content references source material no longer available at its original location.
The primary lessons learned from building and operating local TMCs highlighted in the report include: Systems should be technology driven, adapting to new technologies. When testing innovative…
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Date Posted
12/26/2018

Arbitrate driver warnings generated by in-vehicle systems to prevent confusion in cases where multiple warnings are presented in multiple threat scenarios.

Arbitrate driver warnings to prevent confusion. In both light and heavy vehicle platform testing, a need was found to arbitrate driver warnings to prevent confusion in cases where multiple warnings…
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Date Posted
08/30/2017

Presence of pedestrian countdown signals in Michigan reduced crashes involving pedestrians age 65 years and older by 65 percent.

Content references source material no longer available at its original location.
Survey of drivers and pedestrians A total of 1590 people participated in a two week perception survey of drivers and pedestrians that was conducted in four cities in Michigan (Kalamazoo, Grand…
Content type
Date Posted
12/04/2016