Higher call volume leads to greater system efficiency of 511 systems because O&M costs can be distributed over many callers. Despite this fact, marketing and evaluation was the smallest cost…
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The 511 national evaluation panel designed a core set of survey measures intended for use by all 511 evaluators conducting customer satisfaction surveys. The experience of fielding the core questions…
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Customer surveys are a valuable tool for obtaining feedback on the performance of 511, on what improvements are necessary, and on the effectiveness of marketing strategies. Well-designed surveys that…
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The data collection effort in Arizona had several objectives. First, the user survey would serve as a test of key hypotheses in the areas of customer satisfaction, mobility, and efficiency. Second,…
ITS standards allow systems to talk to one another by supporting information exchange or data sharing. As ITS projects continue to be deployed, transportation agencies are recognizing the value that…
The Model Deployment featured a large number of enhancements to the existing statewide Arizona 511 system. Many new information types, such as an option to transfer to the Arizona Office of Tourism…
User feedback is critical to the operation of an effective 511 system and in documenting the benefits of the system, many of which are qualitative. Consequently, deployers of 511 should build into…
The Model Deployment called for "pushing the envelope" in a number of areas and specified a user interface utilizing proven voice recognition technology. The Model Deployment featured a large number…
Identify regional needs "from the bottom up" and ensure that specific rural needs are not neglected in state/regional ITS strategic plans:
Needs Assessment and Regional Inventory
Regional…
Include certain components to make the Regional ITS Strategic Plan useful in implementation
The Regional ITS Strategic Plan should focus on a list of ITS projects to deploy, their implementation…
Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies.
Defining operational and implementation strategies requires reviewing,…
Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture.
When defining the ITS…
The Guidelines suggest that one of the major issues to be considered when developing a 511 system is to understand that deployment costs will vary. The implementer should anticipate the challenges of…
Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects.
The region should…
Make use of the National ITS Architecture's "Market Packages" and associate them with identified needs to streamline the decision-making process for regional ITS plans
The first activity…
Use the National ITS Architecture's "User Services" and "User Service Objectives" to reduce the effort required for planning and streamline the process of developing a regional ITS vision.
By using…
Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are…
Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach
Once the ITS Strategic Plan is complete, it is…
The Transportation Management Center Staffing and Scheduling for Day-to-Day Operations technical document provides guidance, useful strategies, suggested approaches and techniques, and recommended…
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Annual operations and management (O&M) cost estimates have been developed for four types of traffic management centers (TMC) – regional, large, medium, and small – considering the potential size…
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This report provided cost estimates to deploy several types of ITS in Florida. Florida-specific ITS costs data applicable to the U.S. DOT ITS Deployment Analysis System (IDAS) were identified.
IDAS…
The Arizona 511 Model Deployment included a number of key enhancements to the previous statewide 511 system. The previous system became operational in March 2002 when Arizona Department of…