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Make aggressive use of marketing to increase call volume and improve cost efficiency of 511 services deployment.

Higher call volume leads to greater system efficiency of 511 systems because O&M costs can be distributed over many callers. Despite this fact, marketing and evaluation was the smallest cost…
Content type
Date Posted
07/19/2010

Employ the core set of measures, as appropriate, to measure customer satisfaction with 511.

Content references source material no longer available at its original location.
The 511 national evaluation panel designed a core set of survey measures intended for use by all 511 evaluators conducting customer satisfaction surveys. The experience of fielding the core questions…
Content type
Date Posted
01/10/2007

Carefully consider the overall design and content of the 511 customer survey questions.

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Customer surveys are a valuable tool for obtaining feedback on the performance of 511, on what improvements are necessary, and on the effectiveness of marketing strategies. Well-designed surveys that…
Content type
Date Posted
01/10/2007

Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.

Content references source material no longer available at its original location.
The data collection effort in Arizona had several objectives. First, the user survey would serve as a test of key hypotheses in the areas of customer satisfaction, mobility, and efficiency. Second,…
Content type
Date Posted
01/10/2007

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.

ITS standards allow systems to talk to one another by supporting information exchange or data sharing. As ITS projects continue to be deployed, transportation agencies are recognizing the value that…
Content type
Date Posted
07/11/2006

Incorporate mechanisms for capturing user feedback for system evaluation, including the ability to intercept incoming 511 calls for survey or focus group recruitment.

User feedback is critical to the operation of an effective 511 system and in documenting the benefits of the system, many of which are qualitative. Consequently, deployers of 511 should build into…
Content type
Date Posted
05/17/2006

Identify regional needs from the bottom up and ensure that specific rural needs are not neglected in state/regional ITS strategic plans.

Identify regional needs "from the bottom up" and ensure that specific rural needs are not neglected in state/regional ITS strategic plans:   Needs Assessment and Regional Inventory Regional…
Content type
Date Posted
09/16/2005

Include certain components to make the Regional ITS Strategic Plan useful in implementation.

Include certain components to make the Regional ITS Strategic Plan useful in implementation The Regional ITS Strategic Plan should focus on a list of ITS projects to deploy, their implementation…
Content type
Date Posted
09/16/2005

Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies.

Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies. Defining operational and implementation strategies requires reviewing,…
Content type
Date Posted
09/16/2005

Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture.

Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture. When defining the ITS…
Content type
Date Posted
09/16/2005

Understand that deployment costs of 511 systems will vary based on system capabilities and anticipate the challenges of identifying these costs early in the process.

The Guidelines suggest that one of the major issues to be considered when developing a 511 system is to understand that deployment costs will vary. The implementer should anticipate the challenges of…
Content type
Date Posted
09/16/2005

Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects.

Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects. The region should…
Content type
Date Posted
09/16/2005

Make use of the National ITS Architecture's Market Packages and associate them with identified needs to streamline the decision-making process for regional ITS plans.

Make use of the National ITS Architecture's "Market Packages" and associate them with identified needs to streamline the decision-making process for regional ITS plans   The first activity…
Content type
Date Posted
09/16/2005

Use the National ITS Architecture's User Services and User Service Objectives to reduce the effort required for planning and streamline the process of developing a regional ITS vision.

Use the National ITS Architecture's "User Services" and "User Service Objectives" to reduce the effort required for planning and streamline the process of developing a regional ITS vision. By using…
Content type
Date Posted
09/16/2005

Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are dedicated to implementation.

Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are…
Content type
Date Posted
09/16/2005

Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach.

Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach   Once the ITS Strategic Plan is complete, it is…
Content type
Date Posted
09/16/2005

The cost of O&M at the Arizona TMC was estimated at $2 million per year.

For a transportation management center (TMC), the annual operations and management (O&M) costs can range from $50,000 to $1.8 million for the TMC physical plant and from $55,000 to $1.3 million for TMC personnel.

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Annual operations and management (O&M) cost estimates have been developed for four types of traffic management centers (TMC) – regional, large, medium, and small – considering the potential size…
Content type
Made Public Date
11/02/2008

TMC central hardware costs can exceed $200,000 if regional communications and system integration are required.

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This report provided cost estimates to deploy several types of ITS in Florida. Florida-specific ITS costs data applicable to the U.S. DOT ITS Deployment Analysis System (IDAS) were identified. IDAS…
Content type
Made Public Date
07/08/2008
Taxonomy (ARC-IT) Traffic Information Dissemination (TM06), Integrated Decision Support and Demand Management (TM09), Infrastructure-Based Traffic Surveillance (TM01), Traffic Signal Control (TM03), CV Administrative Processes (CVO04), Intelligent Access Program (CVO17), Intelligent Access Program - Weight Monitoring (CVO18), Commercial Vehicle Parking (CVO05), Border Management Systems (TM23), Roadside CVO Safety (CVO07), Smart Roadside and Virtual WIM (CVO08), In-Vehicle Signage (TI07), Standard Railroad Grade Crossing (TM13), Advanced Railroad Grade Crossing (TM14), Carrier Operations and Fleet Management (CVO01), Freight Administration (CVO02), CV Driver Security Authentication (CVO14), Fleet and Freight Security (CVO15), En-Route Guidance (TI03), Automated Vehicle Operations (VS16), Electronic Toll Collection (TM10), Road Use Charging (TM11), Transit Fare Collection Management (PT04), Emergency Vehicle Preemption (PS03), Evacuation and Reentry Management (PS13), Emissions Monitoring (ST01), Eco-Traffic Metering (ST03), Traffic Metering (TM05), Roadway Automated Treatment (MC03), Weather Information Processing and Distribution (WX02), Spot Weather Impact Warning (WX03), Broadcast Traveler Information (TI01), Infrastructure Monitoring (MC09), Transportation Infrastructure Protection (PS09), Roadside Lighting (ST04), Connected Vehicle System Monitoring and Management (SU01), Core Authorization (SU02), Map Management (SU04), Location and Time (SU05), Object Registration and Discovery (SU06), ITS Communications (SU07), Security and Credentials Management (SU08), Device Certification and Enrollment (SU09), Center Maintenance (SU10), Field Equipment Maintenance (SU11), Transit Traveler Information (PT08), Transit Pedestrian Indication (PT11), Transit Vehicle at Station/Stop Warnings (PT12), Transit Vehicle Tracking (PT01), Transit Signal Priority (PT09), Transit Security (PT05), Dynamic Transit Operations (PT03), Maintenance and Construction Activity Coordination (MC08), Regional Traffic Management (TM07), Management of Electronic Traffic Regulations (METR) (VS17)

The cost to enhance the Arizona regional, multi-modal 511 traveler information system was just under $1.5 million.

The Arizona 511 Model Deployment included a number of key enhancements to the previous statewide 511 system. The previous system became operational in March 2002 when Arizona Department of…
Content type
Made Public Date
05/31/2006