Benefits Goals: Customer Satisfaction

305 unique benefits found.

Deployment experiences document the importance of traveler information and list top sources of traveler information.
Date Posted: 01/19/2007 | Source Date:
Customer satisfaction with 511 ranged from 68 to 92 percent in four deployments studied.
Date Posted: 01/19/2007 | Source Date:
The Illinois DOT staff reported a high level of satisfaction with the automated traffic control system deployed during the reconstruction of Interstate 55.
Date Posted: 01/19/2007 | Source Date:
HELP Annual Operating Report, July 1, 2004 - June 30, 2005
Date Posted: 01/19/2007 | Source Date:
Arterial information allows travelers to make more informed decisions.
Date Posted: 01/19/2007 | Source Date:
In Atlanta, satisfaction with motorist assistance patrols ranged from 93 to greater than 95 percent in two separate surveys of drivers who were already aware of the service.
Date Posted: 10/30/2006 | Source Date:
An evaluation of the Arizona 511 telephone traveler information system found that more than 70 percent of users surveyed were satisfied with the enhanced content provided.
Date Posted: 06/20/2006 | Source Date:
In Washington State, 80 percent of winter maintenance personnel that used the statewide road/weather information website said the National Weather Service warnings, satellite and radar images, and weather maps were useful.
Date Posted: 02/16/2006 | Source Date:
During the 2002 Winter Olympic Games in Salt Lake City, Utah, a survey about the CommuterLink Web site showed that 98 percent of visitors and 97 percent of residents who used the Web site said it worked well for them
Date Posted: 01/31/2006 | Source Date:
In Southeast Pennsylvania, survey results indicated that users of the SmarTraveler website were more likely to use the service again compared to users of the SmarTraveler telephone service.
Date Posted: 10/06/2004 | Source Date:
ITS Deployment Evaluation

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