Benefits Goals: Customer Satisfaction

305 unique benefits found.

In Virginia, ADMS stakeholders (i.e., VDOT administrators, planners, and researchers) were pleased with the ability of the system to provide a variety of data, but wanted more information on traffic counts, turning movements, and work zones, as well
Date Posted: 04/11/2008 | Source Date:
In Oregon, approximately 90 percent of motorists surveyed indicated that they would slow down in response to messages displayed by an automated high wind warning system.
Date Posted: 03/13/2008 | Source Date:
Survey data collected from an organization of approximately 500 businesses in London indicated that 69 percent of respondents felt that congestion charging had no impact on their business, 22 percent reported positive impacts on their business, and 9
Date Posted: 02/12/2008 | Source Date:
Ninety-seven (97) percent of the motoring public found that predicted travel time information was useful when posted at a work zone on I-75 near Dayton, Ohio.
Date Posted: 03/30/2007 | Source Date:
Travel Time Messaging on Dynamic Message Signs – Chicago, IL
Date Posted: 03/30/2007 | Source Date:
In Kentucky, 94 percent of travelers surveyed said they were satisfied with the information provided by 511 Tourism Service operators.
Date Posted: 03/30/2007 | Source Date:
In Los Angeles, a survey of motorists who experienced an automated work zone information system found that 78 percent of respondents changed their route based on the information provided.
Date Posted: 03/29/2007 | Source Date:
In Houston, a survey of motorists found that 85 percent of respondents changed their route after viewing real-time travel time information on freeway dynamic message signs.
Date Posted: 03/28/2007 | Source Date:
In North Carolina, a survey of motorists who experienced a smart work zone information system on I-95 found that 85 percent of respondents changed routes at least once in response to the delay and alternate route information posted.
Date Posted: 03/21/2007 | Source Date:
In the Minneapolis/St. Paul, a motorist survey found 61% of drivers who experienced a portable traffic management system at a work zone felt more informed about traffic conditions than at other work zones.
Date Posted: 03/16/2007 | Source Date:
ITS Deployment Evaluation

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