Benefits Goals: Customer Satisfaction

289 unique benefits found.

Arterial information allows travelers to make more informed decisions.
Date Posted: 01/19/2007 | Source Date:
In Atlanta, satisfaction with motorist assistance patrols ranged from 93 to greater than 95 percent in two separate surveys of drivers who were already aware of the service.
Date Posted: 10/30/2006 | Source Date:
An evaluation of the Arizona 511 telephone traveler information system found that more than 70 percent of users surveyed were satisfied with the enhanced content provided.
Date Posted: 06/20/2006 | Source Date:
In Washington State, 80 percent of winter maintenance personnel that used the statewide road/weather information website said the National Weather Service warnings, satellite and radar images, and weather maps were useful.
Date Posted: 02/16/2006 | Source Date:
During the 2002 Winter Olympic Games in Salt Lake City, Utah, a survey about the CommuterLink Web site showed that 98 percent of visitors and 97 percent of residents who used the Web site said it worked well for them
Date Posted: 01/31/2006 | Source Date:
In Southeast Pennsylvania, survey results indicated that users of the SmarTraveler website were more likely to use the service again compared to users of the SmarTraveler telephone service.
Date Posted: 10/06/2004 | Source Date:
Evaluation of Variable Message Signs in Wisconsin: Driver Survey
Date Posted: 09/28/2004 | Source Date:
In Virginia, an evaluation of 511 services indicated 90 percent of callers found the service useful, and nearly half adjusted their travel plans based on the information provided.
Date Posted: 09/28/2004 | Source Date:
A survey of bus riders within Acadia National Park in Maine found that 44 percent who experienced real-time parking information agreed the information helped them decide to ride the bus.
Date Posted: 03/31/2004 | Source Date:
Final Report of the FORETELL Consortium Operational Test: Weather Information for Surface Transportation
Date Posted: 01/06/2004 | Source Date:
ITS Deployment Evaluation

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U.S. Department of Transportation Office of the Assistant Secretary for Research and Technology (OST-R)
 
 
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