Benefits Goals: Customer Satisfaction

289 unique benefits found.

Travel Time Messaging on Dynamic Message Signs – Chicago, IL
Date Posted: 03/30/2007 | Source Date:
In Kentucky, 94 percent of travelers surveyed said they were satisfied with the information provided by 511 Tourism Service operators.
Date Posted: 03/30/2007 | Source Date:
In Los Angeles, a survey of motorists who experienced an automated work zone information system found that 78 percent of respondents changed their route based on the information provided.
Date Posted: 03/29/2007 | Source Date:
In Houston, a survey of motorists found that 85 percent of respondents changed their route after viewing real-time travel time information on freeway dynamic message signs.
Date Posted: 03/28/2007 | Source Date:
In North Carolina, a survey of motorists who experienced a smart work zone information system on I-95 found that 85 percent of respondents changed routes at least once in response to the delay and alternate route information posted.
Date Posted: 03/21/2007 | Source Date:
In the Minneapolis/St. Paul, a motorist survey found 61% of drivers who experienced a portable traffic management system at a work zone felt more informed about traffic conditions than at other work zones.
Date Posted: 03/16/2007 | Source Date:
Deployment experiences document the importance of traveler information and list top sources of traveler information.
Date Posted: 01/19/2007 | Source Date:
Customer satisfaction with 511 ranged from 68 to 92 percent in four deployments studied.
Date Posted: 01/19/2007 | Source Date:
The Illinois DOT staff reported a high level of satisfaction with the automated traffic control system deployed during the reconstruction of Interstate 55.
Date Posted: 01/19/2007 | Source Date:
HELP Annual Operating Report, July 1, 2004 - June 30, 2005
Date Posted: 01/19/2007 | Source Date:
ITS Deployment Evaluation

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U.S. Department of Transportation Office of the Assistant Secretary for Research and Technology (OST-R)
 
 
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