Benefits Goals: Customer Satisfaction

302 unique benefits found.

In Iowa, a CB radio alert system designed to warn truckers of slow moving maintenance vehicles on freeways effectively warned 39 of 59 truckers interviewed that remembered seeing the maintenance work in-progress.
Date Posted: 01/01/2003 | Source Date:
In 2000, a survey of Maryland motor carriers indicated that electronic data interchange and Internet technologies were valued more by carriers with large fleets (25 or more vehicles) that conduct business with state agencies.
Date Posted: 01/01/2003 | Source Date:
In 2000, a survey of Maryland motor carriers asked them if electronic screening at mainline speeds would decrease unsafe and illegal carriers; approximately 32 percent agreed, 25 percent disagreed, and 42 percent were neutral; 24 percent were willing
Date Posted: 01/01/2003 | Source Date:
In Greenwood, Nebraska a survey of travelers indicated that 29 percent of drivers who remembered DMS messages at a work zone on I-80 thought the alternate route information provided was not useful; 23 percent thought the caution messages were not use
Date Posted: 01/01/2003 | Source Date:
Houston Smart Commuter
Date Posted: 10/28/2002 | Source Date:
In Chicago, A CTA survey of smartcard users found that features related to convenience, rail use, and speed were most liked by program participants; 21 percent rated convenience over the magnetic stripe card as their single favorite feature of the sy
Date Posted: 09/24/2002 | Source Date:
A survey of drivers in Glasgow, Scotland, found that 40 percent changed route due to DMS recommendations.
Date Posted: 09/10/2002 | Source Date:
A survey of drivers in Glasgow, Scotland, found that 59 percent of respondents thought that ramp metering was very helpful or fairly helpful.
Date Posted: 09/10/2002 | Source Date:
Most truck drivers who participated in an evaluation of CVISN technology felt that electronic screening saved them time but lacked a set of standards governing inspection selection; motor carriers were concerned with the cost-effectiveness of the tec
Date Posted: 08/14/2002 | Source Date:
CVO inspectors participating in CVISN focus groups felt that CVISN technology saved time, and improved the speed and accuracy of data reporting.
Date Posted: 08/14/2002 | Source Date:
ITS Deployment Evaluation

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