Benefits Goals: Customer Satisfaction

289 unique benefits found.

Approximately 80 percent of the truck drivers surveyed indicated that collision warning systems made them more vigilant, helped them maintain a safer following distance, and increased their reaction time and awareness.
Date Posted: 05/23/2008 | Source Date:
In the Washington, D.C. region, SmarTrip cards used to pay both parking fees and subway fares were considered easy to use and were rated high for usefulness.
Date Posted: 05/22/2008 | Source Date:
In California, public support for variable tolling on SR91 was initially low, but after 18 months of operations; nearly 75 percent of the commuting public expressed approval of virtually all aspects of the Express Lanes program.
Date Posted: 05/22/2008 | Source Date:
In Central Florida, focus group participants involved in a smart card study using a single card for multiple payment applications indicated that the card provided convenience and improved their transportation experience.
Date Posted: 05/22/2008 | Source Date:
In North Carolina, a survey of local residents near the Smart Work Zone systems found that over 95 percent of motorists surveyed would support use of these systems in the future.
Date Posted: 04/29/2008 | Source Date:
In Salt Lake City, Utah, a transit Connection Protection system yielded a small, but not statistically significant, increase in the number of travelers satisfied with their travel experience; 87 percent compared to 85 percent.
Date Posted: 04/25/2008 | Source Date:
In Idaho, 80 percent of motorist surveyed who used Road-Weather Integrated Data System information as a traveler information resource indicated that the information they received made them better prepared for adverse weather.
Date Posted: 04/11/2008 | Source Date:
In Virginia, ADMS stakeholders (i.e., VDOT administrators, planners, and researchers) were pleased with the ability of the system to provide a variety of data, but wanted more information on traffic counts, turning movements, and work zones, as well
Date Posted: 04/11/2008 | Source Date:
Survey data collected from an organization of approximately 500 businesses in London indicated that 69 percent of respondents felt that congestion charging had no impact on their business, 22 percent reported positive impacts on their business, and 9
Date Posted: 02/12/2008 | Source Date:
Ninety-seven (97) percent of the motoring public found that predicted travel time information was useful when posted at a work zone on I-75 near Dayton, Ohio.
Date Posted: 03/30/2007 | Source Date:
ITS Deployment Evaluation

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