Benefits Goals: Customer Satisfaction

289 unique benefits found.

Implementation of paratransit software with Automatic Vehicle Location/Mobile Data Terminal (AVT/MDT) technologies leads to increase in trip productivity; reduction in administrative staff; and greater overall confidence in the transportation system.
Date Posted: 06/09/2010 | Source Date:
During the 2002 Winter Olympic Games, usage of the CommuterLink traveler information system spiked dramatically, resulting in a 650 percent increase in daily hits to the website.
Date Posted: 03/01/2010 | Source Date:
In Minneapolis, converting HOV to HOT lanes with dynamic pricing increased peak period throughput by 9 to 33 percent.
Date Posted: 02/25/2010 | Source Date:
Customers were highly satisfied with the Virginia 511 website for traffic related information (e.g., 63 percent for the Travel Conditions page). Satisfaction levels were somewhat lower for the other types of information (e.g., 43 percent for Tourism
Date Posted: 02/15/2010 | Source Date:
Stakeholders and users of the Branson TRIP (Travel and Recreation Information Program) traveler information system, found the information to be useful when the system was fully functional. Between 50 and 65 percent of respondents indicated that the
Date Posted: 02/11/2010 | Source Date:
In the Acadia National Park, users are well served with tourism oriented traveler information systems. Of those who had used the services, 87 percent said they found it "valuable" or "very valuable."
Date Posted: 02/10/2010 | Source Date:
Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.
Date Posted: 09/28/2009 | Source Date:
In Little Rock Arkansas, 82 percent of the drivers surveyed agreed that the Automated Work Zone Information System improved their ability to react to slow or stopped traffic.
Date Posted: 07/31/2009 | Source Date:
In 2006, improvements to Florida's SMART SunGuide Website increased hits to 16,778,000 from 115,000 hits recorded in 2005.
Date Posted: 07/28/2009 | Source Date:
The Bay Area Rapid Transit (BART) smart parking system field test increased BART trips and resulted in an average of 9.7 fewer vehicle miles traveled and decreased the average commute time by 2.6 minutes.
Date Posted: 04/30/2009 | Source Date:
ITS Deployment Evaluation

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