Lessons Learned Goals: Customer Satisfaction

231 unique lessons found.

Ensure that the management responsible for transit ITS planning is knowledgeable on agency’s labor contracts and how labor contracts affect effective utilization of ITS tools.
Date Posted: 12/21/2011 | Source Date:
Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.
Date Posted: 12/20/2011 | Source Date:
For a comprehensive transit ITS deployment program, select an agency project manager with skills in planning, information technology, and communications.
Date Posted: 11/18/2011 | Source Date:
Establish contacts early and assure continued communications between planners and stakeholders to promote public and political acceptance of proposed pricing plans.
Date Posted: 11/10/2011 | Source Date:
Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success.
Date Posted: 11/08/2011 | Source Date:
In deploying a comprehensive transit ITS program, develop strategies and requirements for planning, procurement, implementation, and ongoing operations.
Date Posted: 11/08/2011 | Source Date:
Install message signs at strategic locations to provide commuters en route with real-time information of the parking availability status at a major transit station.
Date Posted: 10/26/2011 | Source Date:
Beware that modeling may not be a suitable substitute for before-after studies of ITS integration projects.
Date Posted: 03/31/2011 | Source Date:
Deploy ITS technologies including Computer Aided Dispatch (CAD) and Personal Digital Assistants (PDAs) for dispatchers and responders in traffic incident management.
Date Posted: 03/31/2011 | Source Date:
Participate in truckers' meetings to advertise new freight advanced traveler information systems, communicate changes in existing systems, and obtain feedback from stakeholders.
Date Posted: 03/23/2011 | Source Date:
ITS Deployment Evaluation

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