Lessons Learned Goals: Customer Satisfaction

231 unique lessons found.

Understand that the contractor’s availability to remain on site after the deployment of a comprehensive transit ITS is important, so is the contractor’s ability to work with the original equipment manufacturer.
Date Posted: 01/25/2012 | Source Date:
Be sure to conduct a detailed evaluation prior to installing an Adaptive Traffic Control System (ATCS), and be aware that conducting a public education campaign on ATCS risks building expectations too high.
Date Posted: 01/24/2012 | Source Date:
Commit to acquiring the proper level of staffing and knowledge required for the operations and maintenance of Adaptive Traffic Control System (ATCS) prior to deployment.
Date Posted: 01/20/2012 | Source Date:
To avoid surprises after implementation of a comprehensive transit ITS program, perform a detailed analysis of costs for operations and maintenance during the project planning phase.
Date Posted: 01/18/2012 | Source Date:
Grow regional road pricing policies from individual projects and develop modeling tools that reflect a wide range of impacts.
Date Posted: 01/13/2012 | Source Date:
Prepare agency staff for implementation of new ITS technologies and involve maintenance and information technology (IT) staff in the installation process.
Date Posted: 01/09/2012 | Source Date:
Consider procuring computer and network hardware independently when feasible and procure right-sized systems.
Date Posted: 01/04/2012 | Source Date:
Designate the agency project manager as the single point of contact with the contractor and evaluate track record of contractor’s project management.
Date Posted: 12/22/2011 | Source Date:
Develop requirements using widely accepted standards, preferably the open source compatible ones if available, and review those requirements immediately before requesting proposals from contractors.
Date Posted: 12/22/2011 | Source Date:
To avoid project implementation delays and unanticipated costs, perform a thorough review of the existing technologies during the planning phase of a comprehensive transit ITS deployment.
Date Posted: 12/21/2011 | Source Date:
ITS Deployment Evaluation

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