Benefits Goals: Customer Satisfaction

305 unique benefits found.

Utah DOT winter maintenance program saved $2.2 million per year in labor and material costs for winter maintenance, yielding a benefit-cost ratio of 10:1 by implementing agency coordination and integration policies.
Date Posted: 01/28/2014 | Source Date:
Transit users and individual operators enjoy most of the benefits of smart cards, while individual transit operators and multiple agencies bear the majority of the deployment costs.
Date Posted: 11/13/2013 | Source Date:
The Chicago Transit Authority (CTA) achieved a 92 percent accuracy rate for real-time bus arrival prediction, building from AVL/CAD technology to include GPS.
Date Posted: 07/12/2013 | Source Date:
When link travel times posted on DMS are twice as long as typical travel times, drivers begin to favor alternate routes.
Date Posted: 06/03/2013 | Source Date:
84 percent of survey respondents found traveler information provided by WSDOT useful, with 95 percent saying it should continue to collect and distribute travel congestion information.
Date Posted: 06/03/2013 | Source Date:
Customers increased travel speeds by 180 to 220 percent during peak times on Miami-Dade I-95 HOT lanes with significant improvements in travel time reliability.
Date Posted: 06/03/2013 | Source Date:
Ninety-four percent of travelers took the action indicated by the DMSs in rural Missouri and drivers were very satisfied by the accuracy of the information provided.
Date Posted: 03/05/2013 | Source Date:
Audible "slow traffic ahead" alerts can improve drivers' situational awareness and increase safety on freeways.
Date Posted: 01/31/2013 | Source Date:
In Michigan, 108 volunteers who drove 16 vehicles equipped with crash warning systems indicated the blind-spot detection component of the lane-change/merge crash warning system was the most useful and satisfying aspect of the integrated system.
Date Posted: 01/31/2013 | Source Date:
In Hennepin County, MN, a public survey reported nearly 80 percent of respondents had improved awareness of approaching traffic after the installation of the intersection warning system.
Date Posted: 01/03/2013 | Source Date:
ITS Deployment Evaluation

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