All: Customer Satisfaction

Displaying 10 of 542 result(s).

When link travel times posted on DMS are twice as long as typical travel times, drivers begin to favor alternate routes.
Content Type: Benefit | Date Posted: 06/03/2013 | Source Date:
Customers increased travel speeds by 180 to 220 percent during peak times on Miami-Dade I-95 HOT lanes with significant improvements in travel time reliability.
Content Type: Benefit | Date Posted: 06/03/2013 | Source Date:
84 percent of survey respondents found traveler information provided by WSDOT useful, with 95 percent saying it should continue to collect and distribute travel congestion information.
Content Type: Benefit | Date Posted: 06/03/2013 | Source Date:
Ninety-four percent of travelers took the action indicated by the DMSs in rural Missouri and drivers were very satisfied by the accuracy of the information provided.
Content Type: Benefit | Date Posted: 03/05/2013 | Source Date:
Consider user acceptance of driver fatigue detection systems to be dependent on ease of use, ease of learning, perceived value, driver behavior, and advocacy.
Content Type: Lesson | Date Posted: 01/31/2013 | Source Date:
Utilize organizational assets and competencies effectively; do not underestimate the need and efforts for building internal consensus and cultural change when implementing a new parking management system.
Content Type: Lesson | Date Posted: 01/31/2013 | Source Date:
Conduct extensive outreach, be transparent about goals, policies, and methods of installing an advanced parking management system, and communicate clearly how the revenue from a new parking management system will be used.
Content Type: Lesson | Date Posted: 01/31/2013 | Source Date:
Audible "slow traffic ahead" alerts can improve drivers' situational awareness and increase safety on freeways.
Content Type: Benefit | Date Posted: 01/31/2013 | Source Date:
In Michigan, 108 volunteers who drove 16 vehicles equipped with crash warning systems indicated the blind-spot detection component of the lane-change/merge crash warning system was the most useful and satisfying aspect of the integrated system.
Content Type: Benefit | Date Posted: 01/31/2013 | Source Date:
In Hennepin County, MN, a public survey reported nearly 80 percent of respondents had improved awareness of approaching traffic after the installation of the intersection warning system.
Content Type: Benefit | Date Posted: 01/03/2013 | Source Date:
ITS Deployment Evaluation

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