All: Customer Satisfaction

Displaying 10 of 520 result(s).

Ninety-four percent of travelers took the action indicated by the DMSs in rural Missouri and drivers were very satisfied by the accuracy of the information provided.
Content Type: Benefit | Date Posted: 03/05/2013 | Source Date:
Consider user acceptance of driver fatigue detection systems to be dependent on ease of use, ease of learning, perceived value, driver behavior, and advocacy.
Content Type: Lesson | Date Posted: 01/31/2013 | Source Date:
Utilize organizational assets and competencies effectively; do not underestimate the need and efforts for building internal consensus and cultural change when implementing a new parking management system.
Content Type: Lesson | Date Posted: 01/31/2013 | Source Date:
Conduct extensive outreach, be transparent about goals, policies, and methods of installing an advanced parking management system, and communicate clearly how the revenue from a new parking management system will be used.
Content Type: Lesson | Date Posted: 01/31/2013 | Source Date:
Audible "slow traffic ahead" alerts can improve drivers' situational awareness and increase safety on freeways.
Content Type: Benefit | Date Posted: 01/31/2013 | Source Date:
In Michigan, 108 volunteers who drove 16 vehicles equipped with crash warning systems indicated the blind-spot detection component of the lane-change/merge crash warning system was the most useful and satisfying aspect of the integrated system.
Content Type: Benefit | Date Posted: 01/31/2013 | Source Date:
Be prepared to use local resources to service mission critical system components, and provide ongoing O&M training to maximize system benefits.
Content Type: Lesson | Date Posted: 01/02/2013 | Source Date:
Encourage staff to find creative and efficient uses of ITS to improve operations through better communications.
Content Type: Lesson | Date Posted: 01/02/2013 | Source Date:
Do not expect to see significant operations staff reductions due to implementing ITS technologies, but do expect service improvements using the same staff levels.
Content Type: Lesson | Date Posted: 01/02/2013 | Source Date:
Expect agency's information technology (IT) operations and maintenance budget to increase in order to train qualified IT staff to maintain a new suite of hardware and software.
Content Type: Lesson | Date Posted: 01/02/2013 | Source Date:
ITS Deployment Evaluation

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