Service patrols are highly visible and have powerful impact on frightened motorists. Below are excerpts from letters of appreciation travelers have written to the Tennessee Department of Transportation in praise of their program in Chattanooga:

• "I truly felt my life was in danger as cars and trucks whizzed by…I felt my life was saved today due to this service…"
• "He right off was thinking safety for everyone… me and my family, the traffic, and himself…"
• "This is the best service the state provides. I was back on the road within 30 minutes…"