All: Customer Satisfaction

Displaying 10 of 520 result(s).

Deliver a successful project by satisfying expectations of key stakeholders and managing resources efficiently.
Content Type: Lesson | Date Posted: 06/30/2009 | Source Date:
Establish an effective relationship between agency and vendor, and collaboratively focus on the success of the project.
Content Type: Lesson | Date Posted: 06/30/2009 | Source Date:
Incorporate contractual provisions to conduct on-site traffic signal hardware and software demonstration testing and provide sufficient project oversight to ensure vendors meet agency requirements.
Content Type: Lesson | Date Posted: 06/26/2009 | Source Date:
Follow a rigorous financial approach for estimating the true costs & savings from outsourcing highway maintenance services.
Content Type: Lesson | Date Posted: 06/08/2009 | Source Date:
The Bay Area Rapid Transit (BART) smart parking system field test increased BART trips and resulted in an average of 9.7 fewer vehicle miles traveled and decreased the average commute time by 2.6 minutes.
Content Type: Benefit | Date Posted: 04/30/2009 | Source Date:
In Monroe County, New York, the closed-circuit television (CCTV) camera provided traffic operators the availability of visual information so they can examine real time incident conditions and provide a higher and more responsive quality of service to
Content Type: Benefit | Date Posted: 04/28/2009 | Source Date:
Surveys found that riders on Vancouver's 98 B-line Bus Rapid Transit (BRT) service, which implemented transit signal priority to improve schedule reliability, rated the service highly with regard to on-time performance and service reliability (an ave
Content Type: Benefit | Date Posted: 12/02/2008 | Source Date:
Survey responses from key professionals in five states indicate the following ITS technologies have the highest potential to benefit emergency transportation operations: interoperable radio communications, dynamic message signs, GPS and geographical
Content Type: Benefit | Date Posted: 11/17/2008 | Source Date:
Manufacturers, carriers, and airports that used a Web-based air cargo security and logistics tracking system felt it was easy to use, and were very satisfied with the system's performance with respect to business functions.
Content Type: Benefit | Date Posted: 11/04/2008 | Source Date:
Transit operators and dispatchers for the South Lake Tahoe Coordinated Transit System (CTS) are generally satisfied with the new system deployed and feel that it can provide good capabilities for future service expansion.
Content Type: Benefit | Date Posted: 10/29/2008 | Source Date:
ITS Deployment Evaluation

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U.S. Department of Transportation Office of the Assistant Secretary for Research and Technology (OST-R)
 
 
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