Author
Carol A. Zimmerman and Matt Burt
Benefit Summary HTML

Traveler information systems, such as websites and phone systems that provide information on traffic congestion, incidents and weather, have also been implemented in tourist destinations, such as National Parks and their surrounding communities. The objective of this study was to examine four tourism areas in the United States in detail and to investigate how the traveler information systems serving those areas have addressed and impacted tourists and the tourism environment. Case studies were conducted on four sites:

  • Acadia National Park and Bar Harbor, Maine
  • Branson, Missouri
  • I-81 Corridor in the Shenandoah Valley of Virginia
  • Salt Lake City, Utah

The analysis of each of the four study sites included review of available data pertaining to:

  • The design and operation of the system. Focus was on tourism content and orientation toward tourists in the systems’ user interfaces, such as using tourism landmarks in addition to or instead of place names or roadway designations that are less familiar to non-locals.
  • User awareness and system usage data, such as historic data on web site sessions and telephone call volumes.
  • Customer satisfaction surveys or focus groups.
  • Interviews with stakeholders associated with each of the four study sites.
Hyperlink Exit Door
No
Last Modified Date
Lesson Background HTML

Traveler information systems, such as websites and phone systems that provide information on traffic congestion, incidents and weather, have also been implemented in tourist destinations, such as National Parks and their surrounding communities. The objective of this study was to examine four tourism areas in the United States in detail and to investigate how the traveler information systems serving those areas have addressed and impacted tourists and the tourism environment. Case studies were conducted on four sites:

  • Acadia National Park and Bar Harbor, Maine
  • Branson, Missouri
  • I-81 Corridor in the Shenandoah Valley of Virginia
  • Salt Lake City, Utah

The analysis of each of the four study sites included review of available data pertaining to:

  • The design and operation of the system. Focus was on tourism content and orientation toward tourists in the systems’ user interfaces, such as using tourism landmarks in addition to or instead of place names or roadway designations that are less familiar to non-locals.
  • User awareness and system usage data, such as historic data on web site sessions and telephone call volumes.
  • Customer satisfaction surveys or focus groups.
  • Interviews with stakeholders associated with each of the four study sites.
Pages
128
Publication Sort Date
Publisher
US DOT
Reviewer
Source ID
463
Title
Assessment of Traveler Information and 511 Impacts upon Tourist Destinations and National Parks
UNID
EC7802B4442EDB9585257172005DACF9
Source Review
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