A Factsheet on Next Generation Traffic Incident Management Technologies Shows the Benefits of Computer-Aided Dispatch (CAD) and Other Technology for TIM Deployments.
Oro Valley
Next-Generation TIM: Integrating Technology, Data, and Training
Summary Information
This factsheet reports on recent Next Generation Traffic Incident Management deployments and describes how these deployments improved TIM. CAD is a communication system that can be used to dispatch vehicles, emergency services, and technicians or used to store and retrieve data. In 2018, the Oro Valley, Arizona Police Department used CAD to collect data during TIM response efforts. The police department used the CAD system to track the total time of incident clearance while implementing TIM to traffic incidents. The goal of the data collection was to track the metrics of incident response such as time and determine the benefits of using TIM.
FINDINGS
Next-Generation TIM technologies have led to even faster incident response and clearance times. In 2018, the Oro Valley, Arizona Police Department found that when officers used TIM practices and tracked time using a CAD system:
- Incident clearance times were reduced by 32 percent.
- Faster response and clearance times helped alleviate congestion, restore traffic flow, and save money, while also improving safety for motorists and first responders.
