Lessons Learned Goals: Customer Satisfaction

231 unique lessons found.

Consider deploying ITS in a work zone to improve traffic safety and mobility during construction.
Date Posted: 01/18/2007 | Source Date:
Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.
Date Posted: 01/10/2007 | Source Date:
Carefully consider the overall design and content of the 511 customer survey questions.
Date Posted: 01/10/2007 | Source Date:
Employ the core set of measures, as appropriate, to measure customer satisfaction with 511.
Date Posted: 01/10/2007 | Source Date:
Employ a proactive approach for building public awareness of the project requiring a work zone and deliver accurate information to the public.
Date Posted: 01/03/2007 | Source Date:
Prepare traveler information Web sites for high usage under emergency or disaster conditions.
Date Posted: 12/13/2006 | Source Date:
Focus on usability when designing traffic information Web sites.
Date Posted: 12/13/2006 | Source Date:
Assess what users want when developing a traffic information Web site.
Date Posted: 12/08/2006 | Source Date:
Integrate traveler information Web site development with existing systems and other organizations.
Date Posted: 12/08/2006 | Source Date:
Select and implement security measures for Transportation Management Center (TMC) based on location and internal operations.
Date Posted: 08/16/2006 | Source Date:
ITS Deployment Evaluation

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