Researchers used data from the data archives and interviews with CARTA staff and administration in order to assess the impact that the technologies had on performing daily functions such as operations, scheduling, service planning, and maintenance.
The introduction of DMS at several stations and an online tracking page provide users with real-time information about bus arrivals. Two thirds of online users said that they use transit more frequently because of the information. Additionally, implementation of RDMS allowed CARTA to reduce the number of major in-service breakdowns experienced by their fleet because of warnings sent to the maintenance staff at the end of each day. This decrease in breakdowns improved customer satisfaction with the service. Riders and the Mayor’s Office of Disabilities appreciated the introduction of AAS with LED signs that proved next stop information on the buses.