Findings from Arcadia - Bar Harbor
The Acadia – Bar Harbor area is served by many heavily-utilized traveler information systems oriented very much to tourists, including:
511 Telephone and…
EVALUATION METHODS
Post-deployment data were collected during the summer tourist season of 2002. Mail-back questionnaires and interviews were used to measure impacts of ITS on customer satisfaction…
EVALUATION METHODSPost-deployment data were collected during the summer tourist season of 2002. Mail-back questionnaires and interviews were used to measure impacts of ITS on customer satisfaction.A…
FINDINGSMost visitors who experienced ITS at Acadia indicated the information they received was accurate, clearly understandable, and easy to use. Forty (40) to 55 percent of visitors reported…
FINDINGSThere was no significant difference between the ITS users and ITS non-users in terms of access to desired destinations. Thirty-four (34) percent of visitors (ITS and non-ITS users) who drove…
FINDINGS
Most visitors who experienced ITS at Acadia indicated the information they received was accurate, clearly understandable, and easy to use. Forty (40) to 55 percent of visitors reported…
Based on the findings of the study, the following recommendations are made to current and future traveler information system operators and their partners:
Make traveler information systems more…