A Virtual Coordination Center Developed for Integrated Multimodal Corridor Management in Seattle Estimated at $1,600,000 in Annual Operating Expenses.
WSDOT Study Evaluated Virtual Coordination Center for Multi-Agency Coordination in Traffic Incident Management Using Survey Data and Benefit-and-Cost analysis.
Seattle, Washington, United States
This project developed and deployed a Virtual Coordination Center (VCC), a digital collaborative effort for integrated multimodal corridor management. VCC supports the Seattle Fire Department (SFD), Seattle Police Department (SPD), Seattle DOT (SDOT), King County Metro Transit, Sound Transit, Washington State Patrol (WSP), and Washington State DOT (WSDOT) in their interagency management of incidents that impact the regional transportation system. As part of this project, from February 27 to September 30, 2023, the VCC model deployment underwent operational evaluation in three phases in the form of VCC online user surveys and interviews, in comparison to the baseline period of November 2, 2020 – February 26, 2023, along with a benefit-cost analysis.
The costs of the VCC, based on its 2020 funding and development were roughly estimated as follows:
- Total Capital Cost: $8,603,361
- Annual Operating Expenses (staff, ongoing software licenses, and maintenance costs): $1,600,000.
Model Deployment of the Virtual Coordination Center for Multimodal Integrated Corridor Management
Capital Cost of Virtual Coordination Center (Rough Estimate): $8,603,361
Annual O&M for Virtual Coordination Center (Rough Estimate): $1,600,000
