Adopt a Fast-Moving, Community-Centered Design Approach to Developing Multimodal Integrated Corridor Management Strategies.

WSDOT Study Evaluated a Virtual Coordination Center for Multi-Agency Coordination in Traffic Incident Management Using Survey Data and Benefit-and-Cost analysis.

Seattle, Washington, United States

Seattle, Washington,

United States

Identifier

2025-L01252

Model Deployment of the Virtual Coordination Center for Multimodal Integrated Corridor Management

Adopt a Fast-Moving, Community-Centered Design Approach for Developing Multimodal Integrated Corridor Management Strategies. This should take into consideration various missions, different operational focus, and jurisdictions of all the agencies involved. The features of a shared tool, such as the VCC, should evolve through iterative use, feedback, and refinement to meet both shared needs and individual agency constraints.
Build on Existing Operational Relationships and Partnerships. This project revealed that operational roles and relationships could enable cutting across agency boundaries and developing strong collaborative connections. Any collaborative coordination tool should support active relationships and processes built and maintained during daily operations.
Ensure Trust Among Transportation-Related Agencies and Personnel. Trust building in using a collaborative coordination tool, where sensitive information is being shared, is an ongoing activity that cannot be achieved at the onset. While openness in information and operations is important, users should also be mindful and respectful of partnering agencies' concerns when certain information cannot be shared due to privacy and security reasons.
Integrate VCC into the Daily Work of the Community. A coordination tool like VCC should remain active between major events, and be integrated into the community's daily operations. This would facilitate VCC to support both the management of rare major incidents and everyday operational needs effectively.