METHODOLOGY
Both pilots conducted visitor surveys to assess satisfaction and overall experience with the automated shuttle services. The surveys asked respondents about topics such as satisfaction…
METHODOLOGY
Performance of the shuttle was assessed by a mixed-methods approach, using quantitative statistics, survey data, and qualitative interviews with relevant stakeholders. Various…
Ensure equipment malfunctions can be resolved quickly by maintenance staff and keep sufficient replacement parts to minimize service disruption. During the pilot, the battery malfunctioned and…