Donny Jackson
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Previously when a stranded motorist called 511, Georgia DOT (GDOT) relied on the motorist’s sense of direction to locate them. However, often drivers do not know what they are near or even what direction they are traveling in. Additionally, motorists may be disabled in areas where there is limited camera surveillance, preventing 511 Operators from visually verifying their location.  

In 2020, GDOT conducted a 3-month pilot program with 15 licenses for a cloud-based emergency call-taking app that allows traffic operations and emergency centers to quickly locate and continuously communicate with motorists with the use of its cell phone geo locate, chat, and video features. *Note that GDOT declined the use of the live video feature for this tool and had the vendor restrict that capability.

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Georgia turns to Carbyne to enhance location information for statewide transportation system
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