This report examines how public transit riders value real time transit information (RTTI) and how agencies can make transit services more attractive. This report examined several traveler information systems that support transit services in in Arlington County, Virginia including online arrival prediction tools, phone-based arrival prediction tools (SMS and call centers), BusFinder at Arlington Transit bus stops, and LED electronic information signs and LCD interface displays at bus stops and rail stations.
METHODOLOGY
Extensive focus groups and a panel survey were conducted to gain insight on how and where RTTI fits into the transit experience. Fourteen (14) focus groups were held between 7/11/2018 and 7/26/2018, with each group containing seven to 12 participants. Prior to the start of each focus group session, participants completed a background survey to document their demographics, travel habits, and attitudes. Based on the focus group findings, an online survey was developed and subsequently sent to people who live, work, or attend school in Arlington County. Overall, 346 online panel surveys were completed between 9/26/2018 and 10/12/2018.
This report examines how public transit riders value real time transit information (RTTI) and how agencies can make transit services more attractive. This report examined several traveler information systems that support transit services in in Arlington County, Virginia including online arrival prediction tools, phone-based arrival prediction tools (SMS and call centers), BusFinder at Arlington Transit bus stops, and LED electronic information signs and LCD interface displays at bus stops and rail stations.
METHODOLOGY
Extensive focus groups and a panel survey were conducted to gain insight on how and where RTTI fits into the transit experience. Fourteen (14) focus groups were held between 7/11/2018 and 7/26/2018, with each group containing seven to 12 participants. Prior to the start of each focus group session, participants completed a background survey to document their demographics, travel habits, and attitudes. Based on the focus group findings, an online survey was developed and subsequently sent to people who live, work, or attend school in Arlington County. Overall, 346 online panel surveys were completed between 9/26/2018 and 10/12/2018.
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