Lessons Learned Goals: Customer Satisfaction

231 unique lessons found.

Provide robust online resources for cars equipped with automated vehicle technologies as this is the primary place drivers seek this information, not in their owner's manuals.
Date Posted: 01/04/2018 | Source Date:
Include technical, operations, and legal personnel in stakeholder meetings to address the requirements of the CV deployment and ensure that participants' privacy is being maintained
Date Posted: 12/19/2017 | Source Date:
Incentivize participation in CV deployments through benefits such as toll discounts
Date Posted: 12/19/2017 | Source Date:
Ensure that a planned Mobility-as-a-Service (MaaS) model works for both public/private organizations and increases transparency over one’s transportation choices
Date Posted: 11/29/2017 | Source Date:
Select a pricing strategy incentivizing drivers to unplug from electric vehicle charging stations shortly after they finish charging to enable others to use the station.
Date Posted: 11/27/2017 | Source Date:
Use text-only messages instead of graphic-aided messages on dynamic message signs during traffic slow-downs.
Date Posted: 10/09/2017 | Source Date:
Separately deploying mileage-based user fee and in-vehicle safety alert functions helps ensure each technology has the best opportunity for user acceptance.
Date Posted: 09/26/2017 | Source Date:
Marketing the benefits of roadway pricing strategies throughout the lifespan of a project can improve public perception of these projects.
Date Posted: 09/26/2017 | Source Date:
Continue to promote carpooling and transit services during an incremental deployment of Express Toll lanes.
Date Posted: 05/15/2017 | Source Date:
When implementing congestion pricing, considerations must be made for the impact dynamic tolling will have on travel choice and behavior among a specific region and/or corridor’s travelers.
Date Posted: 02/27/2017 | Source Date:
ITS Deployment Evaluation

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