Vincent Pearce
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In April 2000, the Federal Highway Administration produced a cross-cutting study to examine successful incident management practices in a number of communities across the United States. The document, Incident Management Successful Practices – A Cross-Cutting Study, focuses on managing typical traffic incidents averaging less than two hours in duration. The study emphasizes having an incident management plan and executing it with full cooperation among all of the organizations involved. Included in the study are the lessons learned from the experience of many transportation agencies that have well defined incident management programs.

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U.S. Department of Transportation, Federal Transit Administration and Federal Highway Administration
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Incident Management Successful Practices: A Cross-Cutting Study
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