In New Mexico, the Client Referral, Ridership, and Financial Tracking (CRRAFT), a Web-based system that integrates the daily operating procedures and administration of multiple rural transit agencies, costs about $95,000 annually to operate.
Made Public Date
05/19/2008

159

New Mexico
United States
Identifier
2008-00153
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Summary Information

The Client Referral, Ridership, and Financial Tracking (CRRAFT) system is a web-based system, which is developed across multiple agencies as a means to facilitate coordination among funding agencies and their subgrantees. Agencies involved include: the New Mexico State Highway and Transportation Department’s Public Transportation Programs Bureau (PTPB), the New Mexico Human Services Department, the New Mexico Department of Labor, and rural transit service providers. The Alliance for Transportation Research Institute (ATRI) at the University of New Mexico developed the system. The implementation cost of CRRAFT was about $1 million (see note below), which also included the development costs (approximately $550,000) associated with an electronic card fare system, ICTransit Card, as well as its software interface with the CRRAFT.

Annual operating costs for CRRAFT are estimates by ATRI at about $95,000. A breakout of the operating costs is provided in the table below.
 

Item Cost Per Year
Internet Access (T-1 or better)
$18,000
Server Hosting
$2,000
Maintenance/Tech Services
$35,000
Help Desk/Support
One FTE for 3 months
½ FTE for 3 months
2-3 hours per day continued
$18,000
Training Updates
Materials and Trainer
$20,000
Travel (In-state)
$2,000
TOTAL
$95,000


Annual operating costs for the ICTransit Card system, an affiliated system that shares some functions with CRRAFT, are estimated by ATRI at about $97,000, of which approximately $40,000 are shared with the annual operations for CRRAFT (denoted with *). A breakout of the operating costs is provided in the table below.

 

 

Item Cost Per Year
Internet Access (T-1 or better)
$18,000*
Server Hosting
$2,000*
Maintenance/Tech Services
$35,000
Help Desk/Support
$20,000*
Training Updates
$20,000
Travel (In-state)
$2,000
Equipment Replacement
Lost or Stolen equipment will be the responsibility of the transit system to replace.
TOTAL
$97,000


See also:
Related ITS system cost summary for the CRRAFT system implementation – Rural Transit ITS Best Practices.

 

 

System Cost

CRRAFT operating costs: $95,000 per year.