Yim, Y. and M. Miller
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This Field Operational Test (FOT) was conducted to evaluate the San Francisco TravInfo regional traveler information system over a two year period from September 1996 to September 1998. The evaluation was performed by the University of California and funded by the Federal Highway Administration (FHWA) and the California Department of Transportation. The project objective was to evaluate the performance of advanced traveler information systems (ATIS) in four major areas: 1) Collaboration between public and private parties during ATIS development; 2) Improvements in ATIS available to the public; 3) Stimulation and creation of ATIS in commercial markets; and 4) Enhancement of the San Francisco Bay area transportation system. The general methodologies and survey results relevant to customer satisfaction have been extrapolated from the full report and presented below.
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California PATH Program, University of California
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Evaluation of TravInfo Field Operational Test
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