Source References

Items that reference source, Model Deployment of a Regional, Multi-Modal 511 Traveler Information System: Final Report

Benefit

An evaluation of the Arizona 511 telephone traveler information system found that more than 70 percent of users surveyed were satisfied with the enhanced content provided.

Lesson

Pursue a vigorous 511 marketing program, especially to promote new types of information targeted to specific user groups.
Expect to spend time and effort in testing and refining the voice recognition features of a 511 system.

System Cost

The cost to enhance the Arizona regional, multi-modal 511 traveler information system was just under $1.5 million.