Tolling has been historically used as a means to raise revenue for specific and large transportation projects, such as bridges, and after the debt was met, the toll would be removed. Eliminating the…
Higher call volume leads to greater system efficiency of 511 systems because O&M costs can be distributed over many callers. Despite this fact, marketing and evaluation was the smallest cost…
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State DOTs increasingly contract with private, for-profit firms for highway maintenance services as a means to make up for inadequate staffing at the government level, a need for specialized…
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The advent of electronic toll collection has provided new tools for traffic management. Manual toll collection's inherent limitations did not provide the flexibility required to use pricing as a…
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Back office operations include customer service and violations processing. One of the main ways to control operational costs is to optimize the allocation of work between automated and manual…
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Manual toll collection operations sometimes use gates in toll lanes to discourage drivers from driving straight through and not paying the toll. Other systems rely on toll collectors noting the…
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The deployment of electronic toll collection (ETC) is well established in North America and overseas. The E-ZPass Program, under the Interagency Group in the eastern part of the United States,…
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Electronic toll collection (ETC) systems provide a simple solution for a statewide approach to tolling. Because ETC systems can reduce or eliminate the delays commonly associated with traditional…
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Issues regarding privacy continue to be a common public concern with the use of tolling technologies. As a result, it is crucial that legislation be enacted, ensuring that user privacy be protected…
Many TOCs in the country have now entered into their second-generation life cycle and have successfully implemented day-to-day TOC operations in their jurisdictions. TOCs from California, Minnesota,…
The PRIMARY ALERT CAD Interface, which filters data from the Washington State Police (WSP) CAD system and sends it to the Washington State Department of Transportation (WSDOT) Condition Acquisition…
Based on interviews with developers of top traffic and transit information Web sites, recommendations were made on how Web sites should be developed, including the usability component of the Web site…
When implementing a new traveler information Web site, it is important to consider the compatibility of the Web site with the agency's existing systems. Various functional units that can contribute…
The development of a viable project finance plan in a multi-jurisdictional setting has proven difficult and at times required great flexibility on the part of the partner agencies. Innovation through…
ITS standards allow systems to talk to one another by supporting information exchange or data sharing. As ITS projects continue to be deployed, transportation agencies are recognizing the value that…
The Washington State Department of Transportation (WSDOT) found customer-oriented performance measures to be very effective in drawing attention to the benefits associated with its transportation…
The equipment deployed in ATIS projects has varying levels of staffing and training requirements. The hardware and software associated with such projects also require varying levels of support. Staff…
The participation of maintenance staff in the project development process is mentioned in another lesson from this same evaluation as a potential contributor to successful system implementation…
Staff from all five ATIS projects mentioned a range of issues that arose during the project design, planning, and construction phases of their projects. These issues were generally not unique to…
Three of the five projects in this ATIS Evaluation effort involved predominantly rural deployment. Issues associated with ATIS implementation in a rural environment emerged as a frequent theme in…
While the traveling public is often thought of as the primary consumer of the information collected and disseminated by advanced traveler information systems, ATIS information is also valuable to DOT…
As with many field technology implementation projects, some level of maintenance inevitably accompanies an ATIS system deployment. The cost of ongoing maintenance and support is influenced by…
A review of five ATIS projects illustrated the value of DOT maintenance group input to an ATIS project. As one project staff member noted, the inputs of the maintenance group for his project were…
The overall purpose of Commercial Vehicle Information Systems and Networks (CVISN) is to transfer information among compatible electronic systems. A national CVISN architecture has been defined by…
The purpose of CVISN is to facilitate information exchange among compatible electronic systems in order to manage commercial vehicle operations efficiently. A national CVISN architecture has been…
The Washington State's deployment of electronic credentialing for commercial motor carriers has been successful, partly because it enjoys a high level of support from the motor carrier industry. The…
The procurement, initial deployment and ongoing operation of the Puget Sound RFC program presented the partner agencies with new hardware and software technology and the need to address risks…
A challenge for the RFC Project in designing a multi-agency fare system that meets the needs of all seven participating agencies has been the strong desire among the partners to maintain autonomy…
The RFC project has confronted a variety of legal challenges, starting from the initial preparation of the RFP and negotiations with the candidate vendors to aspects of contract language, change…
The Puget Sound RFC project is technically, procedurally and organizationally very complex, and this level of complexity places substantial demands in terms of time and effort on the participant…
Ensuring data privacy is essential to the success of an Internet-based border-crossing information system. The IMTC Border Crossing Deployment Project's freight–tracking information system,…
Interoperable transponders not only provide a variety of benefits to both the private and public sector but would also alleviate motor carriers from having to buy multiple transponders to equip their…
Monitoring emerging security requirements and the legislation that may impact commercial vehicle business processes are critical to the success of border-crossing projects. Since the terrorist…
The organizational approach used in the Puget Sound RFC project is based on a "consensus" model, as contrasted with an "efficiency" model in which one agency manages the development process and makes…
The context in which a partner agency conducts its operations has a significant effect on their view of the potential value and benefits to be derived from participation in a regional fare card…
Many transit users in the Puget Sound Region travel long distances, transferring among different transit agencies. A regional fare card offers a travel experience free of the complexity and…
The Puget Sound RFC has benefited from having first hand experience with several transit fare pass systems over the past decade. While these were implemented to provide immediate benefits to transit…
Minimize the risk and cost of ITS deployments by deploying ITS using the framework provided by the National ITS Architecture. The National ITS Architecture accommodates multiple designs using diverse…
Utilize well-equipped safety service patrols to assist highway motorists after vehicle malfunctions or crashes, and to coordinate a safe and efficient response.
Safety service patrols keep…
Identify regional needs "from the bottom up" and ensure that specific rural needs are not neglected in state/regional ITS strategic plans:
Needs Assessment and Regional Inventory
Regional…
Over the duration of this ITS project, there were considerable institutional, technological, and operational challenges that adversely affected the project schedule. The project’s public and private…
Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach
Once the ITS Strategic Plan is complete, it is…
Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are…
The Travel Aid project deployment required the involvement of several WSDOT offices, as well as different consultants and vendors. As the project progressed, contractual arrangements between WSDOT…
This ITS project involved the installation of new technology, as well as participation of different WSDOT departments and a number of contractors and sub-contractors. For this type of complex ITS,…
The International Mobility and Trade Corridor (IMTC) coalition helped to coordinate and support many elements of this bi-national electronic truck border crossing ITS. The IMTC is a group of over 60…
Use the National ITS Architecture's "User Services" and "User Service Objectives" to reduce the effort required for planning and streamline the process of developing a regional ITS vision.
By using…
Make use of the National ITS Architecture's "Market Packages" and associate them with identified needs to streamline the decision-making process for regional ITS plans
The first activity…
Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects.
The region should…
Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture.
When defining the ITS…
Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies.
Defining operational and implementation strategies requires reviewing,…
Include certain components to make the Regional ITS Strategic Plan useful in implementation
The Regional ITS Strategic Plan should focus on a list of ITS projects to deploy, their implementation…
Implementation of the RWIS components serves primarily to help WSDOT maintenance personnel make better winter maintenance decisions. However, the evaluation report identified a number of barriers to…