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Consider tolling as a tool for managing travel demand and increasing efficiency, as well as for generating revenue.

Tolling has been historically used as a means to raise revenue for specific and large transportation projects, such as bridges, and after the debt was met, the toll would be removed. Eliminating the…
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Date Posted
08/19/2010

Make aggressive use of marketing to increase call volume and improve cost efficiency of 511 services deployment.

Higher call volume leads to greater system efficiency of 511 systems because O&M costs can be distributed over many callers. Despite this fact, marketing and evaluation was the smallest cost…
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Date Posted
07/19/2010

Follow a rigorous financial approach for estimating the true costs & savings from outsourcing highway maintenance services.

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Consider various toll methods to push traffic demand away from peak hours.

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The advent of electronic toll collection has provided new tools for traffic management. Manual toll collection's inherent limitations did not provide the flexibility required to use pricing as a…
Content type
Date Posted
06/28/2007

Optimize back office tolling operations.

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Back office operations include customer service and violations processing. One of the main ways to control operational costs is to optimize the allocation of work between automated and manual…
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Date Posted
06/28/2007

Address toll enforcement issues during the initial phase of planning process; with particular attention paid to the legal structure and potential enforcement technologies.

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Manual toll collection operations sometimes use gates in toll lanes to discourage drivers from driving straight through and not paying the toll. Other systems rely on toll collectors noting the…
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Date Posted
06/28/2007

Ensure electronic toll collection systems are interoperable with neighboring toll facilities.

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The deployment of electronic toll collection (ETC) is well established in North America and overseas. The E-ZPass Program, under the Interagency Group in the eastern part of the United States,…
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Date Posted
06/28/2007

Evaluate pros and cons of different methods for electronic toll collection.

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Electronic toll collection (ETC) systems provide a simple solution for a statewide approach to tolling. Because ETC systems can reduce or eliminate the delays commonly associated with traditional…
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Date Posted
06/28/2007

Avoid privacy concerns by ensuring that protecting legislation is in place prior to implementing tolling technologies.

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Issues regarding privacy continue to be a common public concern with the use of tolling technologies. As a result, it is crucial that legislation be enacted, ensuring that user privacy be protected…
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Date Posted
06/27/2007

Strengthen existing maintenance and repair capabilities at Transportation Operation Centers (TOCs).

Many TOCs in the country have now entered into their second-generation life cycle and have successfully implemented day-to-day TOC operations in their jurisdictions. TOCs from California, Minnesota,…
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Date Posted
02/21/2007

Build a strong partnership between transportation and public safety agencies, and establish clear operational rules from the start.

The PRIMARY ALERT CAD Interface, which filters data from the Washington State Police (WSP) CAD system and sends it to the Washington State Department of Transportation (WSDOT) Condition Acquisition…
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Date Posted
01/19/2007

Focus on usability when designing traffic information Web sites.

Based on interviews with developers of top traffic and transit information Web sites, recommendations were made on how Web sites should be developed, including the usability component of the Web site…
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Date Posted
12/13/2006

Integrate traveler information Web site development with existing systems and other organizations.

When implementing a new traveler information Web site, it is important to consider the compatibility of the Web site with the agency's existing systems. Various functional units that can contribute…
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Date Posted
12/08/2006

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.

ITS standards allow systems to talk to one another by supporting information exchange or data sharing. As ITS projects continue to be deployed, transportation agencies are recognizing the value that…
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Date Posted
07/11/2006

Consider how implementing an ATIS system will impact staffing and training requirements.

The equipment deployed in ATIS projects has varying levels of staffing and training requirements. The hardware and software associated with such projects also require varying levels of support. Staff…
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Date Posted
06/02/2006

Treat system operators as the client and consider their perspectives during ATIS project development.

Consider that ATIS deployment in rural and/or remote areas presents special challenges.

Three of the five projects in this ATIS Evaluation effort involved predominantly rural deployment. Issues associated with ATIS implementation in a rural environment emerged as a frequent theme in…
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Date Posted
06/02/2006

Treat maintenance staff as customers and beneficiaries of ATIS information.

While the traveling public is often thought of as the primary consumer of the information collected and disseminated by advanced traveler information systems, ATIS information is also valuable to DOT…
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Date Posted
06/02/2006

Implement a commercial vehicle e-credentialing program in order to make administration and roadside inspections more efficient, keep vehicles moving on the state's roads, and expedite registration.

The overall purpose of Commercial Vehicle Information Systems and Networks (CVISN) is to transfer information among compatible electronic systems. A national CVISN architecture has been defined by…
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Date Posted
05/26/2006

Maintain frequent and open communications with other states and the federal government when developing and deploying new, complex ITS technologies.

The purpose of CVISN is to facilitate information exchange among compatible electronic systems in order to manage commercial vehicle operations efficiently. A national CVISN architecture has been…
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Date Posted
05/11/2006

Protect data privacy by implementing user authorization levels for sensitive information.

Ensuring data privacy is essential to the success of an Internet-based border-crossing information system. The IMTC Border Crossing Deployment Project's freight–tracking information system,…
Content type
Date Posted
04/13/2006

Use an interoperable transponder to assure maximum benefits to both the private and public sector.

Interoperable transponders not only provide a variety of benefits to both the private and public sector but would also alleviate motor carriers from having to buy multiple transponders to equip their…
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Date Posted
04/13/2006

Monitor emerging security requirements and legislation that may impact commercial vehicle business processes.

Monitoring emerging security requirements and the legislation that may impact commercial vehicle business processes are critical to the success of border-crossing projects. Since the terrorist…
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Date Posted
04/13/2006

Consider the value of implementing a limited fare pass system initially to serve as an interim experience base for a comprehensive region-wide electronic fare card system.

The Puget Sound RFC has benefited from having first hand experience with several transit fare pass systems over the past decade. While these were implemented to provide immediate benefits to transit…
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Date Posted
04/13/2006

Use the National ITS Architecture to streamline the development of an integrated framework for deploying effective and interoperable ITS.

Minimize the risk and cost of ITS deployments by deploying ITS using the framework provided by the National ITS Architecture. The National ITS Architecture accommodates multiple designs using diverse…
Content type
Date Posted
09/16/2005

Utilize well-equipped safety service patrols to assist highway motorists after vehicle malfunctions or crashes, and to coordinate a safe and efficient response.

Identify regional needs from the bottom up and ensure that specific rural needs are not neglected in state/regional ITS strategic plans.

Identify regional needs "from the bottom up" and ensure that specific rural needs are not neglected in state/regional ITS strategic plans:   Needs Assessment and Regional Inventory Regional…
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Date Posted
09/16/2005

Create a successful public-private agency partnership based on good communications, flexibility, and minimal impact to partners' customers to deploy new technology.

Over the duration of this ITS project, there were considerable institutional, technological, and operational challenges that adversely affected the project schedule. The project’s public and private…
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Date Posted
09/16/2005
Taxonomy (ARC-IT) Freight Administration (CVO02)

Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach.

Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach   Once the ITS Strategic Plan is complete, it is…
Content type
Date Posted
09/16/2005

Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are dedicated to implementation.

Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are…
Content type
Date Posted
09/16/2005

Minimize problems in creating contractual arrangements for testing a new ITS technology by creating negotiating benchmarks, designing a partnership arrangement, and developing a separate procurement process for different technological components.

The Travel Aid project deployment required the involvement of several WSDOT offices, as well as different consultants and vendors. As the project progressed, contractual arrangements between WSDOT…
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Date Posted
09/16/2005

Carefully select a project manager to be responsible for deployment and testing of new ITS technology.

This ITS project involved the installation of new technology, as well as participation of different WSDOT departments and a number of contractors and sub-contractors. For this type of complex ITS,…
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Date Posted
09/16/2005

Use a bi-national stakeholder forum to help apply ITS technology at an international border crossing.

The International Mobility and Trade Corridor (IMTC) coalition helped to coordinate and support many elements of this bi-national electronic truck border crossing ITS. The IMTC is a group of over 60…
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Date Posted
09/16/2005

Use the National ITS Architecture's User Services and User Service Objectives to reduce the effort required for planning and streamline the process of developing a regional ITS vision.

Use the National ITS Architecture's "User Services" and "User Service Objectives" to reduce the effort required for planning and streamline the process of developing a regional ITS vision. By using…
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Date Posted
09/16/2005

Make use of the National ITS Architecture's Market Packages and associate them with identified needs to streamline the decision-making process for regional ITS plans.

Make use of the National ITS Architecture's "Market Packages" and associate them with identified needs to streamline the decision-making process for regional ITS plans   The first activity…
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Date Posted
09/16/2005

Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects.

Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects. The region should…
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Date Posted
09/16/2005

Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture.

Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture. When defining the ITS…
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Date Posted
09/16/2005

Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies.

Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies. Defining operational and implementation strategies requires reviewing,…
Content type
Date Posted
09/16/2005

Include certain components to make the Regional ITS Strategic Plan useful in implementation.

Include certain components to make the Regional ITS Strategic Plan useful in implementation The Regional ITS Strategic Plan should focus on a list of ITS projects to deploy, their implementation…
Content type
Date Posted
09/16/2005