Interviews were conducted with "911" dispatch center managers, 19 tow truck operators, and 299 persons in the general public around Columbus.
“911” Dispatch Centers
- The "911" center managers believed call boxes provided a valuable service in areas on I-185 where motorists were unwilling to stop and assist, and in areas where cell phone signals were limited.
- Managers observed a decrease in demand for emergency personnel in areas with call boxes.
- Ninety-seven (97) percent of public respondents felt that call boxes on rural interstates in Georgia were a good idea even though 64 percent of them owned cellular phones.
- A total of 78 percent of respondents stated they would be willing to pay a fee as part of their yearly vehicle registration to fund the installation and maintenance of additional call boxes.
- All call box users found call boxes easy to use.
- Fifteen (15) towing companies endorsed the call box program.
- Four (4) companies were dissatisfied with the system, primarily because call box users would leave the scene before tow truck operators could arrive.