Metro serves as a transportation planner and coordinator, designer, builder and operator for one of the country’s largest, most populous counties. More than 9.6 million people – nearly one-third of California’s residents – live, work and play within their 1,433-square-mile service area.
In the past, Metro developed its own app, which was time and resource intensive. In 2020, Metro pivoted to using an existing app. Metro chose to work with Transit because the app is well-designed and the trip planner is intuitive and easy to use. Transit has become Metro’s official app, replacing the agency’s own app that will be phased out.
The contract with Transit (app), which was selected through a competitive Request for Proposals process, did not have any associated costs and the partnership is expected to save Metro $240,000 per year in app maintenance and development costs.