In San Jose, California, a paratransit driver commented that she was satisfied with a new AVL/CAD scheduling and routing system, and said it was useful for settling disputes concerning on-time performance .
Made Public Date
09/21/2000

244

San Jose
California
United States
Identifier
2007-00498
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Reaching Out with ITS

Summary Information

This article described the experience of the paratransit transportation broker Outreach program after implementation of several ITS improvements in San Jose, California. Improvements included a digital geographic database, an Automatic Vehicle Location system on a portion of the vehicles under contract to Outreach, and an automatic scheduling and routing system. Outreach benefited from increased ridership, better on-time performance, and a $500,000 reduction in operating costs during the first year of system operations.

FINDINGS

A paratransit driver interviewed in the article indicated satisfaction with the system. In particular, she cited its usefulness in settling driver-passenger disputes concerning on-time performance, and added the AVL system can keep in contact the main control center for added security.

Reaching Out with ITS

Reaching Out with ITS
Publication Sort Date
03/01/1997
Author
Taylor, Steven T.
Publisher
ITS World
Other Reference Number
pages 24-28
Deployment Locations