Adequately train all operations and maintenance (O&M) personnel and conduct regularly scheduled team meetings to continually improve processes and procedures as the ICM system operations matures.
Lessons from the ICM Implementation Guide
Date Posted

Integrated Corridor Management: Implementation Guide and Lessons Learned

Summary Information

The Integrated Corridor Management: Implementation Guide and Lessons Learned document is intended for use by adopters of integrated corridor management (ICM) approaches and strategies to address congestion and travel time reliability issues within specific travel corridors. It introduces the topic of ICM and identifies the type of information system, known as the integrated corridor management system (ICMS), used to support transportation network managers and operators in applying ICM.

The U.S. DOT partnered with eight transportation agencies in large metropolitan areas, referred to as "Pioneer Sites," to research effective means of implementing ICM approaches in their major travel corridors. The guide discusses lessons learned that arose during the U.S. Department of Transportation’s (U.S. DOT’s) research initiative.

Lessons Learned

Operations and maintenance activities include operating the system, monitoring system performance, performing system diagnostics, making repairs, and making updates and changes to the system. Once the ICMS has been accepted, stakeholders will take over the responsibility of operating and maintaining the system. Because the system will serve so many corridor operators for many different purposes, decisions need to be made about the roles and responsibilities for system operations and maintenance. Prior to system acceptance, corridor operators will have established leadership structures and agreements that outline how operations and maintenance will be managed among the stakeholders. In this phase the stakeholders will refine and finalize the specific plans and procedures for operating and maintaining the system.

The following lessons learned apply to the operations and maintenance of an ICM program.

  • Adequately train personnel and continue to provide training as system operations matures. Adequate training of all involved personnel is important, especially when new technology is being used or existing technology is being used in a new way. It is also important to conduct regularly scheduled team meetings to continually improve O&M processes and procedures.
  • Develop a carefully crafted transition plan. A carefully planned, methodical cut-over plan can add to the efficiency of changing over from old to new equipment.

NOTE: Because the Pioneer Sites are in the early stages of systems operations of the ICMS, the systems operations and maintenance lessons are still being developed; therefore, these lessons are excerpted from the Systems Engineering Guidebook for ITS section 5 – Case Studies Key Lessons. The three case studies included the New York City Transit Automatic Train Supervision system, the City of Baltimore Integrated Traffic Management System, and the Maryland CHART incident management.

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