Provide robust online resources for cars equipped with automated vehicle technologies as this is the primary place drivers seek this information, not in their owner's manuals.
Survey of Tesla drivers identifies characteristics of early adopters of automated vehicle technology.
Made Public Date
01/04/2018

540

Nationwide
Canada
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Identifier
2017-00773

Lessons Learned

Current users of Tesla's automated driving features have high levels of trust in the automated driving capability of their vehicles, their trust only increasing with experience. Automation failures were common, but these early adopters were comfortable in handling these situations. The Tesla drivers generally did not use owner manuals to learn about their vehicles, preferring to seek out information about their cars by using online sources. The majority of Tesla drivers check multiple information sources when their car software receives an update. Overall, these findings show that driver needs are changing as the vehicles become smarter and connected.