Develop written policies to address liability issues early.
A national experience in assigning liability among project participants.
Made Public Date


San Antonio
United States


United States


New York City
New York
United States


United States

Successful Approaches to Deploying a Metropolitan Intelligent Transportation System


On February 26, 1996, the United States Department of Transportation (U.S. DOT) issued a request for participation in the Intelligent Transportation Systems (ITS) Model Deployment Initiative (MDI). The MDIs were envisioned to be demonstrations and showcases of the measurable benefits resulting from the application of an integrated, region-wide approach to transportation management and the provision of traveler information services. The first model deployment initiative focused on metropolitan locations, and four metropolitan sites were selected: Phoenix, Arizona; San Antonio, Texas; Seattle Washington; and the New York-New Jersey-Connecticut Metropolitan Area.

U.S. DOT analysts examined the institutional and other nontechnical impediments that public sector participants encountered in deploying ITS, changes made to address these impediments, benefits of making these pre-deployment changes, and the costs associated with them. They then analyzed this information with respect to its applicability to other metropolitan areas that are developing and deploying ITS. This led to the identification of nine approaches that were used successfully by the public sector participants at the MDI sites and other locations that representatives of other metropolitan areas may use to facilitate deployment.

  1. Develop a Regional Perspective
  2. Make ITS Visible
  3. Understand the Nuances of Partnering
  4. Plan for Long-term Operations and Management
  5. Develop a Regional Management Structure
  6. Facilitate ITS Within Your Organization
  7. Identify Appropriate Procurement Mechanisms
  8. Address Intellectual Property Rights Early
  9. Develop Written Policies

Lessons Learned

While institutional and legal impediments do exist, many of the barriers to successful ITS deployments and operations can be overcome with a consistently developed policy that has considered these issues. The key to overcoming most constraints is realizing that certain problems will arise and that they must be addressed, preferably early in the ITS project. Most of the legal concerns encountered by the MDI participants eventually have had to be settled through legal agreements. These issues include liability, intellectual property rights, and task change orders or contract revisions. However, agency policies have been instrumental in determining how these concerns are initially addressed and what language is inserted within the contracts and other agreements.

  • Develop written policies to address liability issues early. Policies developed for the AZTech project stressed that each MDI partner should be legally responsible for the actions of its employees, including subcontractors. The contract between the Maricopa County Department of Transportation, the public sector contracting agency, and private sector participants includes: an indemnification clause and a limitation of liability. The indemnification clause states that the private sector participant agrees to hold the County, State, and the Federal Highway Administration harmless in all suits arising from wanton, willful, or negligent acts and omissions on the part of the private sector contractor, its agents, or subcontractors. Liability under the contracts between public sector and private sector partners is limited to the amount of the contract and does not extend to indirect or consequential losses incurred by the Maricopa County Department of Transportation. In basic terms, the effect of the indemnification clause is to hold the private firms responsible for the actions of their employees and public agencies responsible for the actions of their employees.
  • Include subcontractors in indemnification clauses. Boilerplate indemnification clauses, however, do not cover some of the subcontractors. These firms provide goods and services through informal agreements, and these clauses create only selected coverage for them. This is one factor that led all parties involved with AZTech to agree to terms of indemnification.
  • Allay the concerns of the public and private sector participants. The benefits of addressing liability concerns are to allay the concerns of the public and private sector participants. The cost of addressing liability concerns includes staff time. Even with the time taken to overcome liability concerns, an Arizona Department of Transportation official was relieved that "public sector-private sector liability" was less of an issue than was expected.
  • It should be noted, however, that while actions may limit liability, no particular approach will eliminate lawsuits. An agency should not be as concerned with being sued if it were able to put forth a credible defense based on the underlying merits of having and following standard formal and written policies and procedures.

The cited example may not work for all areas, and policies do not have to be the same as what has been described. But the early development of written policies and the inclusion of subcontractors in the indemnification clauses will go a long way in addressing the concerns of both the public and private participants in the project. Because they achieve greater efficiency, cooperation, consistency, and legal protection, written policies have proven to be more beneficial than costly. Even though written policies may not eliminate lawsuits, they provide contract mechanisms for managing projects more effectively.