Knowledge Resources

Install detection sensors overhead on existing signal mast heads when possible, instead of using in-ground sensors to reduce both initial costs and maintenance costs.
The experience of Midtown in Motion project by NYC DOT with advanced signal control systems.

Engage political champions to keep controversial High-Occupancy Toll (HOT) lane projects on track.
Experience with the variable pricing projects in Los Angeles (Interim Results)

Ensure good data quality to successfully integrate weather alert system based upon Road Weather Information Systems.
Caltrans District 3 experience in implementing a weather alert notification system in a Regional Transportation Management Center

In planning for a demand-responsive pricing based parking management system, involve executive leadership, seek strong intellectual foundations, strike the right balance between complexity and simplicity, and emphasize data collection and project evaluation.
San Francisco Municipal Transportation Agency’s experience in implementing advanced parking management (Interim Results).

Provide written procedures and training for issuing warnings to Regional Transportation Management Center operators for successful weather integration.
Lessons from the evaluation of the Caltrans District 3 experience in implementing a weather alert notification system

Provide data visualization and analysis applications to build support for data archiving and transportation ITS and Operations overall.
The Regional Integrated Transportation Information System in the Maryland, Washington DC region gains support through the visualization tools and easy access they provide to their users.

Design a trip planning website to capture and convey real-world factors such as gas prices and congestion information.
Evaluation of a Multimodal Trip Planning System (MMTPS) in Northeastern Illinois

Use the self-evaluation and integration planning process to create wider awareness of the benefits of weather integration to improve TMC operations.
Experience from four Transportation Management Centers' efforts to identify and implement strategies to meet their weather integration needs.

Install message signs at strategic locations to provide commuters en route with real-time information of the parking availability status at a major transit station.
Experience of Montgomery County Department of Transportation

For successful implementation of a road pricing program, strive for simplicity in policy goals and strong championing of the program by the executive and legislative leaders.
Experience from road pricing programs in Europe and Asia

Be prepared to face the opportunities and challenges posed by political timetables, project deadlines, as well as pricing-equity issues for road pricing procurement and implementation.
Experience from road pricing programs in Europe and Asia

Commit to acquiring the proper level of staffing and knowledge required for the operations and maintenance of Adaptive Traffic Control System (ATCS) prior to deployment.
Lessons learned from a synthesis of domestic and foreign state of highway signal control practice.

Define clear goals and pay attention to key institutional and technical factors for successful implementation of road pricing programs.
Experience from road pricing programs in Europe and Asia

Be sure to conduct a detailed evaluation prior to installing an Adaptive Traffic Control System (ATCS), and be aware that conducting a public education campaign on ATCS risks building expectations too high.
Experience acquired from multiple agencies in the United States and Canada.

Grow regional road pricing policies from individual projects and develop modeling tools that reflect a wide range of impacts.
Experience in four metropolitan areas

Enhance traffic flow in a regional, multi-state corridor by using vehicle probes to monitor real-time traffic conditions.
I-95Corridor Coalition Experience with Vehicle Probes

Use vehicle probes to monitor traffic cost-effectively, manage incidents and queue ups proactively, reduce delays, and increase traveler satisfaction along a multi-state transportation corridor.
I-95Corridor Coalition Experience with Vehicle Probes

When developing transit signal priority (TSP) systems, consider using traffic simulation models as a cost-effective means of comparing the impacts of different TSP strategies on transit and non-transit vehicle travel time.
Guidance emerging from a TSP literature review and from an evaluation of TSP in Burlington, Vermont.

Identify functional boundaries and needs for cross jurisdictional control required to implement adaptive signal control and transit signal priority systems.
Smart Corridor experience in Atlanta, Georgia

Identify functional boundaries and needs for cross jurisdictional control required to implement adaptive signal control and transit signal priority systems.
Smart Corridor experience in Atlanta, Georgia

Ensure proper placement of variable speed limit (VSL) signs in a work zone and operate the VSL system consistently on a long term basis.
Virginia’s experience using variable speed limit signs in a work zone

Adopt a long term perspective identifying a business reason or an operational need for ITS based solutions and embrace performance measures.
Nationwide state and local agency imperatives for ITS deployment

Develop a long-term ITS vision and use systems engineering processes to successfully manage ITS deployments.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Consider developing a data warehouse early on to simplify the integration of subsequent ITS deployments and to efficiently manage operations of interdependent applications.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Integrate Road Weather Information Systems program and Transportation Management Centers to improve internal operations practices.
Evaluated based on the experience of the Utah DOT's integration of their Weather Operations/RWIS Program with Traffic Operations.

Ensure proper sequencing of ITS deployments with careful consideration to dependencies among projects and utilize a data warehouse to lessen complexity in ITS integration.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Resolve conflicts between traditional data sources by using archived data.
Results from the Planning for Operations Case Study from the Metropolitan Transportation Commission in San Francisco California

Beware of accuracy and privacy issues in using truck transponder data for developing real-time traveler information applications.
An Oregon Department of Transportation Experience

Perform adequate analyses and tests to design, calibrate and validate the capabilities of a bridge security monitoring system in order to reduce false alarms.
Experience from iFlorida Model Deployment

Beware of costs, utility, reliability, and maintenance issues in deploying a statewide transportation network monitoring system.
Statewide systems implementation experience from iFlorida Model Deployment

Beware of the limitations of using toll tags in order to calculate travel time on limited access roadways and arterials.
Experience from iFlorida Model Deployment

In developing software for automated posting of messages on dynamic message signs, focus on the types of messages that are used often and changed frequently, and also include manual methods for posting.
Experience from iFlorida Model Deployment

Ensure compatibility of data format of the field-weather monitoring sensors with the central software in the transportation management center.
Statewide systems implementation experience from iFlorida Model Deployment

Design traffic video transmission systems around the constraints of bandwidth limitations and provide provisions for remote configuration of video compression hardware.
Statewide systems implementation experience from iFlorida Model Deployment

Deploy a variable speed limit system only after the software systems required to support it are mature and reliable.
Experience from iFlorida Model Deployment

Beware of challenges involved in developing an integrated statewide operations system for traffic monitoring, incident data capture, weather information, and traveler information—all seamlessly controlled by a central software system.
Statewide systems implementation experience from iFlorida Model Deployment

Develop an effective evacuation plan for special event that gathers a large audience and consider co-locating the responding agencies in a joint command center.
Experience from iFlorida Model Deployment

To support statewide traveler information services, design and implement reliable interface software processes to capture incident data from the local and highway patrol police’s computer aided dispatch systems.
Statewide systems implementation experience from iFlorida Model Deployment

Use simple menu choices for 511 traveler information and realize that the majority of callers are seeking en route information while already encountering congestion.
Experience from iFlorida Model Deployment

Be flexible to use data from various sources, such as the highway police patrol’s incident data, user feedback, and monitoring stations, to develop a statewide traveler information system.
Statewide systems implementation experience from iFlorida Model Deployment

Strengthen the ability to coordinate and manage operations for planned special events by co-locating a traffic management center with a public safety center with representatives from police, fire and 9-1-1.
Experience from Montgomery County, Maryland using ITS for planned special events.

Use portable ITS equipment to monitor and control traffic flow at major signalized intersections located at entrance and exit points near planned special events.
Experience from Dutchess County, New York using ITS for planned special events in a rural area.

When implementing traveler information systems that promote voluntary changes in travel behavior, incorporate functions for feedback, advice, and action-planning.
Experience with Mobility Management in Japan.

Plan your system to accommodate future expansion.
A Utah Department of Transportation Experience from the expansion of the CommuterLink intelligent transportation system.

Maintain ownership of the work zone ITS system and monitor vendor's work diligently to assure proper system operation.
North Carolina's experience implementing ITS solutions in work zones.

Use Analysis, Modeling, and Simulation (AMS) to identify gaps, determine constraints, and invest in the best combination of Integrated Corridor Management (ICM) strategies.
Experience with the AMS framework on the ICM Test Corridor, San Francisco.

Package road value-pricing strategies with technology upgrades and conduct extensive outreach that involves champions, stakeholders, and the general public.
Experience nationwide with FHWA's congestion and value pricing pilot programs.

Be aware that integration of advanced transportation management systems, regardless of size, creates challenges throughout project deployment.
Experience implementing an ATMS is Fort Collins, Colorado.

Implement smart parking systems at sites that experience high parking demand, are located close to a major freeway or arterial, and are configured to accommodate parking sensors at entrances and exits to promote accurate parking counts.
Experience with smart parking in Oakland, California

Beware that modeling may not be a suitable substitute for before-after studies of ITS integration projects.
Experience from Minnesota's Traveler Information Guidance and Emergency Routing (TIGER) Project.

Beware that modeling may not be a suitable substitute for before-after studies of ITS integration projects.
Experience from Minnesota's Traveler Information Guidance and Emergency Routing (TIGER) Project.

Expect non-custom hardware and software to have technology limitations that may affect operational capabilities.
The Chicago, Illinois and Montgomery County, Maryland experience in procuring and developing advanced parking information system hardware and software.

Incorporate real-time data collection capabilities when updating traffic signals to better target signal maintenance needs.
From the 2007 National Traffic Signal Report Card Technical Report.

Use the ITE Traffic Signal Self-Assessment to help make the case for increased staffing and funding to support traffic signal programs.
From the 2007 National Traffic Signal Operations Report Card Technical Report

Consider and evaluate user needs when designing communication infrastructure.
Experience from the smart parking field test at the Rockridge, Oakland BART station.

Keep technical solutions open-ended in the early stages of an ITS research project, and follow a research oriented contract vehicle.
Experience from the New York Advanced Traveler Information System (ATIS) Implementation and Integration Project

When considering the use of camera phones in managing incidents, be aware of the challenges associated with technology interoperability among agencies and first responder priorities.
Washington, D.C., metro area's experience with using camera phones

Prepare in advance for severe weather by staffing enough snow plow operators and ensuring that public information systems will be updated with current weather and road conditions.
Experience from the 2007 winter storm emergency response in the Commonwealth of Pennsylvania.

Involve end users and regional stakeholders, follow agency protocol for software development and release, and gain upper management support when designing and developing an Integrated Incident Management System.
Experience with the deployment of an Integrated Incident Management System in New York City

Recognize that deployment delays can lead to a ripple effect of challenges that affect project deployment progress.
Great Lakes ITS project management experience with deployment delays associated with the Airport ITS Integration Project.

Develop a project champion succession plan within participating organizations to avoid orphaning a project.
The Great Lakes ITS project management experience from a change in political leadership.

Beware that inter-agency funding arrangements can lead to delays in awarding and executing project contracts.
The experience of Wayne County and the Wayne County Airport Authority in securing earmarked funds and executing contracts.

Identify key design issues in the deployment of advanced parking management systems (APMS).
Experience from APMS deployment sites.

Involve all appropriate stakeholders in a formal and collaborative manner during each phase of the advanced parking management systems (APMS) project.
Experience from APMS deployment sites.

Training is important for Archived Data User Service (ADUS) acceptance and increased use.
Experience from Caifornia's training program for the PeMS Freeway Archive provide in the 2007 ADUS TRB Workshop

Consider the impact of different technical and design factors when making cost estimates for advanced parking management systems (APMS).
Experience from APMS deployment sites.

Ensure proper operations and maintenance of advanced parking management systems (APMS)
Experience from APMS deployment sites.

Utilize transportation tools in communications, traffic control, and monitoring and prediction to maximize the ability of the highway network to support evacuation operations.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Include public and private sector transportation organizations as stakeholders in emergency evacuation operations and involve them in the preparedness and response planning.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Utilize ITS technologies to improve highway efficiency in emergency evacuations with advance notice.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Use a common Concept of Operations for evacuation operations that clarifies stakeholder roles and defines coordination activities for all operational phases of the evacuation.
Usefulness of a shared transportation operations plan in emergency evacuations with advance notice.

Make aggressive use of marketing to increase call volume and improve cost efficiency of 511 services deployment.
Experience from nine 511 system deployments.

Address toll enforcement issues during the initial phase of planning process; with particular attention paid to the legal structure and potential enforcement technologies.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Ensure electronic toll collection systems are interoperable with neighboring toll facilities.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Evaluate pros and cons of different methods for electronic toll collection.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Avoid privacy concerns by ensuring that protecting legislation is in place prior to implementing tolling technologies.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Optimize back office tolling operations.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Consider various toll methods to push traffic demand away from peak hours.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Draw on the strengths of complementary relationships between the public and private sectors for successful implementation of ITS projects.
The E-470 Public Highway Authority’s experience in forging public-private partnerships for design, construction, operations, and maintenance of an electronic toll highway facility.

Improve overall usefulness of a closed-circuit television (CCTV) camera by expanding the coverage, color-vision features, and operational availability of the camera.
Monroe County, New York's experience in ITS camera deployment and system integration.

Coordinate extensively with agency staff and vendors when integrating a Transportation Management Center with Computer Aided Dispatch Systems.
Utah's experience with integrating a Transportation Management Center with Computer Aided Dispatch systems.

Clearly define information sharing procedures among agencies in an integrated Transportation Management Center-Computer Aided Dispatch system.
Utah's experience with integrating a Transportation Management Center with Computer Aided Dispatch systems.

Build a strong partnership between transportation and public safety agencies, and establish clear operational rules from the start.
An experience operating a CAD-TMC (Computer-Aided Dispatch - Traffic Management Center) in Washington State.

Prepare traveler information Web sites for high usage under emergency or disaster conditions.
Experience from the nation's top traffic and transit information Web sites.

Focus on usability when designing traffic information Web sites.
Experience from the nation's top traffic and transit information Web sites.

Assess what users want when developing a traffic information Web site.
The experience of several of the nation’s top traffic and transit information Web site developers.

Integrate traveler information Web site development with existing systems and other organizations.
The experience of several of the nation's top traffic and transit information Web site developers.

Collect high quality data with committed workers to help ensure reliable and consistent 511 services for tourism.
Kentucky's experience offering tourism related services through its 511 Travel System.

Ensure users have easy access to 511 operators and tourism information.
Kentucky's experience offering tourism related services through its 511 Travel System.

Anticipate and address challenges to consistently operating a transit signal priority (TSP) system.
Experience from a cooperative project between Sacramento County and the Sacramento Regional Transit District in deploying a transit signal priority system.

Be aware of the challenges of disseminating travel information during disasters in rural areas.
Experiences of a panel of experts in disaster information dissemination.

Closely coordinate the content and delivery of travel information messages to the public during disasters.
Experiences of a panel of experts in disaster information dissemination.

Adequately plan for the ATIS operational needs for communicating with the public during disasters.
Experiences of a panel of experts in disaster information dissemination.

Adopt best practices for integrating emergency information into Transportation Management Center (TMC) operations to improve performance and increase public mobility, safety and security.
Experience from 38 TMCs across the country.

Invest in research and development for emergency integration.
Experience from 38 TMCs across the country.

Extend the application of emergency integration best practices to further improve emergency operations.
Experience from 38 TMCs across the country.

Integrate weather information into Transportation Management Center (TMC) operations to enhance the ability of operators to manage traffic in a more responsive and effective way during weather events.
Experience from 38 TMCs across the country.

Plan for the transport of special need populations, such as nursing home residents, during no-notice evacuations by advance identification of wheelchair accessible buses and shelters.
Experience from a no-notice evacuation moving residents from nursing homes to escape the plume from a hazardous-materials fire.

Plan for the transport of special need populations, such as prisoners, during no-notice evacuations by advance identification of the line of authority as well as the potential evacuation routes.
Experience from no-notice evacuations transporting prisoners from a county jail to a safe zone.

Consult with traffic engineers early in the process of no-notice evacuations to secure the use of traffic management resources and to identify routes for evacuation and re-entry.
Experience from an emergency incident in which 3,000 residents were evacuated under no-notice conditions due to a toxic chemical spill.

Establish a centralized database for all winter maintenance-related weather information.
An Idaho Transportation Department experience in Road-Weather Information System integration.

Maximize the value of an RWIS investment for maintenance staff through follow-on staff training and usage tracking.
An Idaho Transportation Department experience in Road-Weather Information System integration.

Integrate various types of road weather information to promote utilization by the public.
An Idaho Transportation Department experience in Road-Weather Information System integration.

Identify a single agency to be responsible for maintenance of an emergency vehicle preemption system.
The experience of multiple agencies with emergency vehicle preemption systems.

Conduct rigorous testing prior to deployment of an emergency preemption system to avoid potential problems and negative system impacts.
The experience of multiple agencies with emergency vehicle preemption systems.

Consider tolling as a tool for managing travel demand and increasing efficiency, as well as for generating revenue.
Recommendations from the Washington State Comprehensive Tolling Study

Use a flexible approach and accepted techniques for project management.
Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.

Apply process re-engineering techniques to increase the likelihood of successful ITS deployment.
Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.

Employ the core set of measures, as appropriate, to measure customer satisfaction with 511.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Address the technical issues associated with using Voice over Internet Protocol (VoIP) phone systems to access 511 and other N11 services.
Experience from an exploration of 511 Emerging Technology Issues

Consider requirements definition and system design Issues for Archived Data Management Systems.
Experience from six Archived Data Management Systems case studies.

Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Carefully consider the overall design and content of the 511 customer survey questions.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Pursue a vigorous 511 marketing program, especially to promote new types of information targeted to specific user groups.
An Arizona Department of Transportation experience in 511 implementation.

Expect to spend time and effort in testing and refining the voice recognition features of a 511 system.
An Arizona Department of Transportation experience in 511 implementation.

Incorporate mechanisms for capturing user feedback for system evaluation, including the ability to intercept incoming 511 calls for survey or focus group recruitment.
An Arizona Department of Transportation experience in 511 implementation.

Perform System Monitoring of 511 Systems.
A national experience with the development and deployment of 511 Systems.

Develop a user-oriented system for displaying travel time messages on dynamic messages signs.
Four American Cities' experiences with Travel Time Messaging on Dynamic Message Signs.

Employ the use of critical ITS technologies in the emergency management of transportation operations during biohazard incidents.
Application of technology for transportation operations in biohazard emergencies.

Employ the use of critical ITS technologies in the emergency management of transportation operations during biohazard incidents.
Application of technology for transportation operations in biohazard emergencies.

Use the U.S. Department of Transportation's Biohazard Operational Concept as a blueprint to guide the development of a biohazard event management plan.
Recommendations for defining the organizational structure, processes and policies for transportation management during a biohazard incident.

Manage response to a biohazard emergency using Emergency Activation Levels, an Incident Management System, and Emergency Operations Centers.
Recommendations for defining the system of direction and control of a state DOT for transportation management during a biohazard incident.

Treat maintenance staff as customers and beneficiaries of ATIS information.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Treat system operators as the client and consider their perspectives during ATIS project development.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider how implementing an ATIS system will impact staffing and training requirements.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider that ATIS deployment in rural and/or remote areas presents special challenges.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Beware of the likely trade-off between a decrease in the frequency of right-angle crashes and an increase in the frequency of rear-end crashes when considering installation of red-light-cameras.
Experience from a national evaluation of red-light cameras

Provide drivers with sufficient managed lane information that can be easily disseminated and understood.
A guidance provided by the Texas Transportation Institute on providing user information in managed lanes facilities.

Adhere to recommendations of the National ITS Architecture for the archived ITS data user service (ADUS) and develop a regional partnership of transportation agencies for the successful implementation of an ITS data archive.
Experience gained from the inauguration of the Portland Regional Transportation Archive Listing (PORTAL).

Balance project goals against the constraints and capabilities of project partners.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Anticipate last minute technical glitches when integrating computer aided dispatch (CAD) and transportation management center (TMC) systems and plan accordingly from the start of the project.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Anticipate the need for additional training during the initial post-deployment period to help ensure that system operators are familiar with all new features and procedures.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Develop early deployment and rapid prototyping strategies to improve the project development process.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Consider public/private partnerships and unique financing methods as ways to cover costs for managed lanes projects.
Guidance provided by the Texas Transportation Institute on funding and financing managed lanes projects.

Deploy ITS technologies including Computer Aided Dispatch (CAD) and Personal Digital Assistants (PDAs) for dispatchers and responders in traffic incident management.
Experience from the Florida Highway Patrol

Consider changeable message sign (CMS) positioning, data archive requirements, and traffic demand when considering deployment of a dynamic late merge system.
Experience of the Minnesota Department of Transportation in deploying a dynamic late merge system.

Develop a detailed cardholder recruitment plan in the planning phase of the project, to provide guidance on processes to set pricing, and to ensure high user involvement and loyalty.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Seek assurances from your suppliers and sub-contractors, that their production and manufacturing schedules will meet your project schedule and inventory requirements throughout the lifecycle of the project.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Establish a forum for decision-makers and project managers to come together to receive project updates, work through critical project issues, make decisions, and support successful institutional collaboration in a project involving multiple agencies.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Provide for large sample sizes when conducting before/after data collection efforts, to avoid impacting the ability to reveal statistically significant differences during the evaluation's statistical analysis.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Include significant planning and development time in the overall project schedule to accommodate identifying and addressing the various compatibility issues, to integrate existing legacy system equipment across multiple agencies.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Consider the appropriateness of different lane management strategies.
The experience of managed lanes projects in California, Texas and New Jersey.

Utilize public education and outreach in managed lane projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Consider operational issues of electronic toll collection and enforcement with value pricing projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Engage in comprehensive planning and coordination of managed lanes projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Engage in active management of managed lanes projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Build support for operations and management activities by using data collected and archived to demonstrate data archival benefits.
National experience using archived traffic detector data for monitoring highway performance.

Gather information on activities and events that can affect system performance.
National experience using archived traffic detector data for monitoring highway performance.

Implement compatible Electronic Toll Collection systems in every state.
A retrospective of what's been learned since the first ITS Strategic Plan developed in 1992.

Encourage agencies collecting data to use the collected data to improve their own agency functions.
National experience using archived traffic detector data for monitoring highway performance.

Promote local use of archived data for performance monitoring as a means of improving the interpretation of system performance at the national level.
National experience using archived traffic detector data for monitoring highway performance.

Use available datasets that can eventually capture the benefits of improved or ideal data, instead of waiting for a silver bullet dataset.
National experience using archived traffic detector data for monitoring highway performance.

Establish and thoroughly document accurate data collection and management procedures with the involvement of traffic managers.
National experience using archived traffic detector data for monitoring highway performance.

Follow accepted guidelines to create concise, effective messages to communicate to the public using Dynamic Message Signs (DMS).
Guidance from a Dynamic Message Sign handbook and from the use of DMSs in metropolitan areas.

Use recommended practices to provide accurate travel time messages to the public using Dynamic Message Signs (DMS).
Experiences and guidance from the use of DMSs in metropolitan areas.

Limit CMS message length to allow for adequate reading time at high speeds.
Best practices for use of CMS shared from several states.

Strike a balance between CMS content and the driver's ability to read at 65 mph when posting AMBER alerts.
The experience of several states regarding AMBER alerts.

In preparation for managing transportation in catastrophic emergencies, identify agencies and their decision makers to interact with, and establish effective coordination with them to execute response.
Experience nationwide with responding to catastrophic events

Ensure redundancy of critical components in transportation support systems to be used in case of an emergency.
Experience nationwide with responding to catastrophic events

Sustain ITS network operations and interagency communications during emergencies by ensuring provisions for alternate power supply and telecommunications services.
Experience nationwide with responding to catastrophic events

Develop and rehearse an emergency response plan for managing catastrophes with minimum panic, disruption and loss.
Experience nationwide with responding to catastrophic events

Minimize technical issues encountered with integrating ITS components by planning for issues and developing solutions prior to project implementation.
TriMet’s experience with the deployment of Transit Tracker in Portland Oregon.

Involve both public and private sectors in disseminating emergency management and disaster recovery information
A nationwide evaluation of Advanced Traveler Information Systems and emergency management

Follow a rigorous financial approach for estimating the true costs & savings from outsourcing highway maintenance services.
Experiences from Massachusetts, Virginia, Oklahoma, Texas, Florida and British Columbia in outsourcing highway maintenance services.

Coordinate extensively with other stakeholder agencies.
New Mexico’s experience planning, deployment and operating a work zone traffic and incident management system.

Use ITS to implement a reliable communications system in work zones.
New Mexico’s experience in planning, deploying and operating a work zone traffic and incident management system.

Ensure initial and ongoing success of ITS deployments by providing sufficient start-up time, maintaining flexibility, and performing maintenance needs in-house.
New Mexico’s experience with planning, deployment and operating a work zone traffic and incident management system.

Utilize technology sharing and training opportunities to form mutually beneficial relationships for successful incident management programs.
Cincinnati metro area’s experience with incident management.

Investigate procurement alternatives of leasing, buying, or building equipment to minimize operations and maintenance costs.
Montana Department of Transportation's experience in procuring hardware and software for the statewide 511 traveler information system.

Allocate adequate staff time for planning and management oversight to monitor progress and address issues.
Montana Department of Transportation's experience in human resource and personnel management during implementation of the statewide 511 traveler information system.

Provide accurate and timely road condition and weather forecast information to rural travelers in cold weather regions.
Montana Department of Transportation’s experience in designing and deploying the statewide 511 traveler information system.

Anticipate and plan for delays in deployment related to weather and the physical environment.
Alaska DOT&PF’s experience integrating a common technology into ITS and IT plans.

Identify innovative solutions for deploying Information Stations that report real-time data for weather and traffic monitoring in the event of a hurricane.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Develop partnerships for a cost-effective approach to deploy remote traffic count stations that will provide real-time traffic data during a hurricane evacuation.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Effectively communicate plans for implementing contraflow lanes during a hurricane evacuation.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Place portable changeable message signs (CMS) on the shoulder or median nearest the discontinuous lane when implementing a dynamic late merge system (DLMS) to manage a work zone.
A Minnesota DOT experience in work zone management.

Adopt adequate and thorough procurement processes which cover purchases of both standardized commodity type equipment and highly complex integrated ITS components.
Silicon Valley Smart Corridor’s experience with procuring equipment for the development of an integrated freeway, arterial and incident management system.

Design the 511 system to handle the surge in call volume during major events.
A national experience with the development and deployment of 511 Systems.

Perform before-research to determine what customers want from 511 services and continue to evaluate the system after implementation.
A national experience with the development and deployment of 511 Systems.

Make sure 511 Systems are customer and market driven to help ensure they are utilized by travelers.
A national experience with the development and deployment of 511 Systems.

Understand that deployment costs of 511 systems will vary based on system capabilities and anticipate the challenges of identifying these costs early in the process.
A national experience with the development and deployment of 511 Systems.

Recognize that interoperability is becoming an important issue in achieving the vision of a nationwide 511 system.
A national experience with the development and deployment of 511 Systems.

Improve management and operational procedures during a natural disaster by extending and supporting communication systems and networks.
A Texas Department of Transportation (TxDOT) experience with Tropical Storm Allison's effect on the Houston Metropolitan Transportation system.

Develop ways to raise awareness among businesses to promote advanced traveler information sources to their customers.
An Acadia National Park experience in ITS deployment.

Consider potential system enhancements to meet heavy demand.
Utah DOT’s experience managing the development and deployment of arterial and freeway management systems

Define your agency's expectations of a new system and a robust set of system requirements and then choose the software that meets your requirements.
Utah DOT's experience using configuration management.

Ensure effective public and stakeholder outreach in order to garner support for HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Utilize standard highway project management procedures and tools to successfully implement HOT lane projects.
Texas and California's experience with deploying High Occupancy Toll lanes.

Set toll prices and vehicle occupancy requirements to maintain favorable travel conditions on HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Enable and enforce managed lane facilities using various ITS tools.
The experience of four State DOTs and Canada in enforcing managed lanes facilities.

Employ a proactive approach for building public awareness of the project requiring a work zone and deliver accurate information to the public.
The experiences of four state DOTs using ITS in work zones.

Get stakeholders involved in the process to increase the chances for successfully implementing a Wireless Enhanced 9-1-1 system.
Experience from the New York State Wireless Enhanced 9-1-1 Project

Provide ITS data at different aggregation levels as well as unaggregated data to satisfy diverse user needs.
National experience with ITS data archiving, sharing and usage.

Improve ITS data quality to achieve better analysis standards.
National experience with ITS data archiving, sharing and usage.

Provide easy and low-cost access to ITS data to facilitate data usage.
National experience with ITS data archiving, sharing and usage.

Implement 511 using the Guidelines issued by the 511 Deployment Coalition.
The Florida Department of Transportation's experience with implementing a regional ATIS program in the Miami tri-county region

Identify all transportation, incident management, and emergency response entities and strive to resolve issues with semantics and terminology among different agencies.
The experiences in multi-agency coordination, emergency response, and transportation operations within the National Capital Region on September 11, 2001.

Provide a single message to the public to assure consistency and to correct inaccurate crisis information.
Transportation agencies share their experiences in coordinating with the media during and after a catastrophic event – in this case, September 11, 2001, in the National Capital Region.

Provide a single message to the public to assure consistency and to correct inaccurate crisis information.
Transportation agencies share their experiences in coordinating with the media during and after a catastrophic event – in this case, September 11, 2001, in the National Capital Region.

Plan for system redundancies to ensure appropriate incident response activities and continuity of operations during emergency situations.
The National Capital Region's experiences in emergency response after September 11, 2001.

Hire properly trained staff to deploy and maintain traffic signal systems.
Agencies share experiences managing and operating traffic signal systems.

Develop a formal ITS data sharing policy for your agency
A survey of transportation agencies and private firms involved in providing traveler information services.

Do not count on revenue generation from data sharing to subsidize the operation and maintenance expenses of advanced traveler information systems.
A survey of transportation agencies and private firms involved in providing traveler information services.

Provide traveler information in rural areas to allow for good travel decisions in inclement weather and construction season.
Oregon DOTs experience with rural traveler information systems.

Deploy ITS systems strategically to achieve benefits.
San Antonio’s experience with integration of freeway and arterial management systems.

Integrate freeway and alternate route operations to achieve greater benefits.
San Antonio’s experience with integration of freeway and arterial management systems.

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.
Experience of nine agencies using Dynamic Message Signs built to NTCIP specifications.

Use non-proprietary software for ITS projects to ensure compatibility with other ITS components
Experience with the ITS integration effort in the Metropolitan Model Deployment Initiative (MMDI)

Integrate market research in the planning process for consumer-oriented projects.
Experience in the deployment of a traveler information system for Interstate 95

Establish a working group among public sector partners to address liability issues.
A Phoenix area experience with establishing procedures for cross jurisdictional signal control.

Ensure that privatization agreements for the management of toll lanes retain the right for the public agency to improve upon or build transportation facilities that may potentially compete with the privatized toll lanes.
Experience from California’s State Route 91 value -priced express lanes.

Strengthen public acceptance of congestion-based pricing of express lanes by preserving the option to use free lanes, maintaining good levels of service, and prioritizing safety.
Experience from California’s State Route 91 value -priced express lanes.

Identify methods to distribute automated vehicle identification tags to improve market penetration when collecting arterial travel speed information.
San Antonio's experience with automated vehicle identification tags.

Consider reconfiguring and integrating existing roadway management IT systems whenever possible to save costs associated with implementing new systems.
Phoenix’s experiences with integrating roadway management IT systems.

Implement a communication structure across jurisdictions that facilitates the flow of traffic data and allows agencies to coordinate traffic signal timing.
Phoenix and Seattle’s experiences with coordinating traffic signal timing across jurisdictional boundaries.

Involve the private sector in the implementation of multiple advanced traveler information technologies.
Institutional lessons from a partnership to implement emerging ITS technologies in the Seattle metropolitan area.

Forge a partnership among the local public sector agencies managing transportation operations along a multi-jurisdictional corridor and the private sector for deployment and integration of ITS.
Experiences from the Integrated Corridor Traffic Management project in Minnesota.

Allocate sufficient resources for technology deployment and operator training to improve incident detection and verification.
Experience of transportation professionals nationwide in developing successful incident management programs.

Manage resources to optimize incident response and clearance times to reduce the impact on traffic flow.
Experience of transportation professionals nationwide in developing successful incident management programs.

Follow a modular approach when deploying complex projects in locations with a shortened construction season.
Experience from the Integrated Corridor Traffic Management Project in Minnesota

Adjust the different expectations and motivations of public and private partners to prevent future delays.
California's experience with a regional travel information system launched by a public-private alliance.

Use tested and effective traffic management systems for Transportation Management Centers (TMCs).
Eight states' experiences with ITS Traffic Management Systems for TMCs.

Minimize problems in creating contractual arrangements for testing a new ITS technology by creating negotiating benchmarks, designing a partnership arrangement, and developing a separate procurement process for different technological components.
A Washington State Department of Transportation’s experience with testing of new variable speed limit technology to reduce winter accidents on a mountain pass.

Carefully select a project manager to be responsible for deployment and testing of new ITS technology.
A Washington State Department of Transportation (WSDOT) experience with testing of new variable speed limit technology to reduce winter crashes on a mountain pass.

Develop written policies that delimit the use and distribution of data.
A national experience with resolving the issues regarding the collection, distribution, and retention of transportation data.

Anticipate challenges with the ITS technology being tested, including problems with software modification and adaptation of previously developed technology.
A Washington State Department of Transportation’s experience with testing of new variable speed limit technology to reduce winter accidents on a mountain pass.

Utilize well-equipped safety service patrols to assist highway motorists after vehicle malfunctions or crashes, and to coordinate a safe and efficient response.
Testimonials of the benefits of safety service patrols from staff of several state DOTs, travelers, and others.

Maximize emergency resources and response by utilizing Automatic Vehicle Location (AVL) capabilities.
National experience with AVL.

Understand the market during the development of an Advanced Travel Information System (ATIS) to reduce project development uncertainty and produce a more functional end product.
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Understand system standards and protocols to save time during the development of an Advanced Traveler Information System (ATIS).
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Select appropriate technologies to enable emergency notification and response systems to complement traditional 9-1-1 service.
Colorado and Washington’s experience with emergency notification and response systems.

Provide consistent and high-quality information to influence traveler behavior.
National experience with evaluating user response to freeway management systems.

Focus on detection, response and clearance to improve incident management, only turn to planning diversion routes after these are as robust as possible.
National experience with incident management.

Plan diversion routes carefully to avoid negative consequences on designated alternate routes.
National experience with route diversion for incident management.

Consider cost-saving strategies and long term needs when making communications investments.
National experience with making communications investments for incident management.