Knowledge Resources

Manage uncertainty and discovery associated with procurement of advanced parking management technologies and plan for potential delays resulting from permitting and regulation processes.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

Utilize organizational assets and competencies effectively; do not underestimate the need and efforts for building internal consensus and cultural change when implementing a new parking management system.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

Conduct extensive outreach, be transparent about goals, policies, and methods of installing an advanced parking management system, and communicate clearly how the revenue from a new parking management system will be used.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

In planning for a demand-responsive pricing based parking management system, involve executive leadership, seek strong intellectual foundations, strike the right balance between complexity and simplicity, and emphasize data collection and project evaluation.
San Francisco Municipal Transportation Agency’s experience in implementing advanced parking management (Interim Results).

Pursue technology based, high risk policies incrementally to better manage likely organizational and technological challenges.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

Develop a plan for the continued maintenance and sustainment of new mobile transit applications utilizing transit open data, to minimize the risk that application developers will stop supporting the applications.
Experience from Government Open Data Applications Contests

Design a trip planning website to capture and convey real-world factors such as gas prices and congestion information.
Evaluation of a Multimodal Trip Planning System (MMTPS) in Northeastern Illinois

Establish contacts early and assure continued communications between planners and stakeholders to promote public and political acceptance of proposed pricing plans.
Experience with road pricing projects around the globe

Install message signs at strategic locations to provide commuters en route with real-time information of the parking availability status at a major transit station.
Experience of Montgomery County Department of Transportation

Commit to acquiring the proper level of staffing and knowledge required for the operations and maintenance of Adaptive Traffic Control System (ATCS) prior to deployment.
Lessons learned from a synthesis of domestic and foreign state of highway signal control practice.

Be sure to conduct a detailed evaluation prior to installing an Adaptive Traffic Control System (ATCS), and be aware that conducting a public education campaign on ATCS risks building expectations too high.
Experience acquired from multiple agencies in the United States and Canada.

Grow regional road pricing policies from individual projects and develop modeling tools that reflect a wide range of impacts.
Experience in four metropolitan areas

Enhance traffic flow in a regional, multi-state corridor by using vehicle probes to monitor real-time traffic conditions.
I-95Corridor Coalition Experience with Vehicle Probes

Use vehicle probes to monitor traffic cost-effectively, manage incidents and queue ups proactively, reduce delays, and increase traveler satisfaction along a multi-state transportation corridor.
I-95Corridor Coalition Experience with Vehicle Probes

Prepare agency staff for implementation of new ITS technologies and involve maintenance and information technology (IT) staff in the installation process.
Washoe County’s experience implementing a comprehensive transit ITS program.

Be prepared to use local resources to service mission critical system components, and provide ongoing O&M training to maximize system benefits.
Washoe County’s experience implementing a comprehensive transit ITS program.

Consider procuring computer and network hardware independently when feasible and procure right-sized systems.
Washoe County’s experience implementing a comprehensive transit ITS program.

Develop requirements using widely accepted standards, preferably the open source compatible ones if available, and review those requirements immediately before requesting proposals from contractors.
Washoe County’s experience implementing a comprehensive transit ITS program.

Do not expect to see significant operations staff reductions due to implementing ITS technologies, but do expect service improvements using the same staff levels.
Washoe County’s experience implementing a comprehensive transit ITS program.

Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.
Washoe County’s experience implementing a comprehensive transit ITS program.

For a comprehensive transit ITS deployment program, select an agency project manager with skills in planning, information technology, and communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Encourage staff to find creative and efficient uses of ITS to improve operations through better communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Weigh in the advantages of procuring new information technology (IT) assets, and maintain an asset management system that details new IT inventory.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid surprises after implementation of a comprehensive transit ITS program, perform a detailed analysis of costs for operations and maintenance during the project planning phase.
Washoe County’s experience implementing a comprehensive transit ITS program.

In deploying a comprehensive transit ITS program, develop strategies and requirements for planning, procurement, implementation, and ongoing operations.
Washoe County’s experience implementing a comprehensive transit ITS program.

Expect agency's information technology (IT) operations and maintenance budget to increase in order to train qualified IT staff to maintain a new suite of hardware and software.
Washoe County's experience implementing a comprehensive transit ITS program.

Ensure that the management responsible for transit ITS planning is knowledgeable on agency’s labor contracts and how labor contracts affect effective utilization of ITS tools.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid project implementation delays and unanticipated costs, perform a thorough review of the existing technologies during the planning phase of a comprehensive transit ITS deployment.
Washoe County’s experience implementing a comprehensive transit ITS program.

Understand that the contractor’s availability to remain on site after the deployment of a comprehensive transit ITS is important, so is the contractor’s ability to work with the original equipment manufacturer.
Washoe County’s experience implementing a comprehensive transit ITS program.

Designate the agency project manager as the single point of contact with the contractor and evaluate track record of contractor’s project management.
Washoe County’s experience implementing a comprehensive transit ITS program.

Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success.
Washoe County’s experience implementing a comprehensive transit ITS program.

Integrate Road Weather Information Systems program and Transportation Management Centers to improve internal operations practices.
Evaluated based on the experience of the Utah DOT's integration of their Weather Operations/RWIS Program with Traffic Operations.

Consider user acceptance of driver fatigue detection systems to be dependent on ease of use, ease of learning, perceived value, driver behavior, and advocacy.
Nationwide experience with driver fatigue detection measures and technologies

In developing software for automated posting of messages on dynamic message signs, focus on the types of messages that are used often and changed frequently, and also include manual methods for posting.
Experience from iFlorida Model Deployment

Develop an effective evacuation plan for special event that gathers a large audience and consider co-locating the responding agencies in a joint command center.
Experience from iFlorida Model Deployment

To support statewide traveler information services, design and implement reliable interface software processes to capture incident data from the local and highway patrol police’s computer aided dispatch systems.
Statewide systems implementation experience from iFlorida Model Deployment

Be flexible to use data from various sources, such as the highway police patrol’s incident data, user feedback, and monitoring stations, to develop a statewide traveler information system.
Statewide systems implementation experience from iFlorida Model Deployment

Consider deploying ITS in a work zone to improve traffic safety and mobility during construction.
Arkansas' experience using ITS in work zones.

Incorporate contractual provisions to conduct on-site traffic signal hardware and software demonstration testing and provide sufficient project oversight to ensure vendors meet agency requirements.
Experience implementing an ATMS in Fort Collins, Colorado.

Beware that modeling may not be a suitable substitute for before-after studies of ITS integration projects.
Experience from Minnesota's Traveler Information Guidance and Emergency Routing (TIGER) Project.

Secure high level management support and broad participation throughout an organization during the implementation and operation of transit automatic vehicle location systems.
A synthesis of transit agency experience with bus AVL systems

Incorporate real-time data collection capabilities when updating traffic signals to better target signal maintenance needs.
From the 2007 National Traffic Signal Report Card Technical Report.

Plan for logistical and operational issues prior to project implementation.
Wisconsin Department of Transportation’s experience implementing ITS support equipment and technologies.

Consider and evaluate user needs when designing communication infrastructure.
Experience from the smart parking field test at the Rockridge, Oakland BART station.

Consider the impact fees have on parking behavior.
Experience from the smart parking field test at the Rockridge, Oakland BART station.

Employ sensors that can account for a range of parking lot vehicle movements.
Experience from the smart parking field test at the Rockridge, Oakland BART station.

Anticipate project delays and allocate sufficient time and funding to address key project variables.
Experience from the smart parking field test at the Rockridge, Oakland BART station.

Identify key design issues in the deployment of advanced parking management systems (APMS).
Experience from APMS deployment sites.

Involve all appropriate stakeholders in a formal and collaborative manner during each phase of the advanced parking management systems (APMS) project.
Experience from APMS deployment sites.

Ensure proper operations and maintenance of advanced parking management systems (APMS)
Experience from APMS deployment sites.

Make aggressive use of marketing to increase call volume and improve cost efficiency of 511 services deployment.
Experience from nine 511 system deployments.

Ensure electronic toll collection systems are interoperable with neighboring toll facilities.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Evaluate pros and cons of different methods for electronic toll collection.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Avoid privacy concerns by ensuring that protecting legislation is in place prior to implementing tolling technologies.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Optimize back office tolling operations.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Draw on the strengths of complementary relationships between the public and private sectors for successful implementation of ITS projects.
The E-470 Public Highway Authority’s experience in forging public-private partnerships for design, construction, operations, and maintenance of an electronic toll highway facility.

Prepare traveler information Web sites for high usage under emergency or disaster conditions.
Experience from the nation's top traffic and transit information Web sites.

Focus on usability when designing traffic information Web sites.
Experience from the nation's top traffic and transit information Web sites.

Assess what users want when developing a traffic information Web site.
The experience of several of the nation’s top traffic and transit information Web site developers.

Integrate traveler information Web site development with existing systems and other organizations.
The experience of several of the nation's top traffic and transit information Web site developers.

Work closely with project partners and stakeholders
Experience from the State of Vermont Multimodal Passenger Information, Transit Signal Priority and ITS System Planning Project

Collect high quality data with committed workers to help ensure reliable and consistent 511 services for tourism.
Kentucky's experience offering tourism related services through its 511 Travel System.

Ensure users have easy access to 511 operators and tourism information.
Kentucky's experience offering tourism related services through its 511 Travel System.

Be aware of technology and training issues when pioneering new transit technologies.
Experience from the Lake Tahoe Coordinated Transit System.

Anticipate, understand, address and manage the risks associated with fare card technologies and the vendor relationship.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Understand the issues, strategies and trade-offs that motivate agencies to join in a regional partnership and provide appropriate support.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Plan for greater time and project complexity than expected.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider a consensus organizational model to help assure support and participation of partners in a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Provide for appropriate legal support services to address the many significant legal issues faced in implementing a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Establish a coordinated fare structure to effectively accommodate differences in fare structures across participating agencies.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Examine the contextual factors and carefully manage the associated issues that will determine the success or failure of a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Seek a variety of funding sources to support a regional fare card project, and offer a finance plan that encourages participation.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider the value of implementing a limited fare pass system initially to serve as an interim experience base for a comprehensive region-wide electronic fare card system.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Conduct systems engineering process improvement reviews in order to identify, prioritize, and refine systems engineering processes.
Florida DOT's experience in performing systems engineering process improvement reviews.

Closely coordinate the content and delivery of travel information messages to the public during disasters.
Experiences of a panel of experts in disaster information dissemination.

Adequately plan for the ATIS operational needs for communicating with the public during disasters.
Experiences of a panel of experts in disaster information dissemination.

Adopt best practices for integrating emergency information into Transportation Management Center (TMC) operations to improve performance and increase public mobility, safety and security.
Experience from 38 TMCs across the country.

Invest in research and development for emergency integration.
Experience from 38 TMCs across the country.

Extend the application of emergency integration best practices to further improve emergency operations.
Experience from 38 TMCs across the country.

Integrate weather information into Transportation Management Center (TMC) operations to enhance the ability of operators to manage traffic in a more responsive and effective way during weather events.
Experience from 38 TMCs across the country.

Integrate various types of road weather information to promote utilization by the public.
An Idaho Transportation Department experience in Road-Weather Information System integration.

Identify a single agency to be responsible for maintenance of an emergency vehicle preemption system.
The experience of multiple agencies with emergency vehicle preemption systems.

Conduct rigorous testing prior to deployment of an emergency preemption system to avoid potential problems and negative system impacts.
The experience of multiple agencies with emergency vehicle preemption systems.

Consider tolling as a tool for managing travel demand and increasing efficiency, as well as for generating revenue.
Recommendations from the Washington State Comprehensive Tolling Study

Use a flexible approach and accepted techniques for project management.
Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.

Apply process re-engineering techniques to increase the likelihood of successful ITS deployment.
Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.

Employ the core set of measures, as appropriate, to measure customer satisfaction with 511.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Carefully consider the overall design and content of the 511 customer survey questions.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Develop a Concept of Operations (ConOps) to help project partners stay focused on the true needs of an ITS deployment.
The City of Lincoln, Nebraska’s experience in using systems engineering practices to define needs for an Automated Vehicle Location (AVL) project.

Pursue a vigorous 511 marketing program, especially to promote new types of information targeted to specific user groups.
An Arizona Department of Transportation experience in 511 implementation.

Expect to spend time and effort in testing and refining the voice recognition features of a 511 system.
An Arizona Department of Transportation experience in 511 implementation.

Incorporate mechanisms for capturing user feedback for system evaluation, including the ability to intercept incoming 511 calls for survey or focus group recruitment.
An Arizona Department of Transportation experience in 511 implementation.

Perform System Monitoring of 511 Systems.
A national experience with the development and deployment of 511 Systems.

Make traveler information systems at tourist attractions more useful by targeting tourists in marketing and promotion efforts and orienting user interfaces to tourists.
Experience nationwide with traveler information systems in tourism areas

Develop a user-oriented system for displaying travel time messages on dynamic messages signs.
Four American Cities' experiences with Travel Time Messaging on Dynamic Message Signs.

Treat maintenance staff as customers and beneficiaries of ATIS information.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Implement ATIS technology in a way that supports the maintenance staff.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider how implementing an ATIS system will impact staffing and training requirements.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider that ATIS deployment in rural and/or remote areas presents special challenges.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Define a process within your organization for the consistent application of systems engineering methods
Florida DOT’s experience in adopting a systems engineering process.

Use transit intelligent transportation systems (ITS) technologies in rural areas to save agency staff time and create a more user-friendly system.
The experience of several states in the implementation of ITS to rural transit.

Provide drivers with sufficient managed lane information that can be easily disseminated and understood.
A guidance provided by the Texas Transportation Institute on providing user information in managed lanes facilities.

Take advantage of special events opportunities to inspire interagency cooperation and deployment of advanced transportation management technologies.
Boston, Massachusetts' experience with transportation planning for special events.

Keep the public informed with current accurate information to promote knowledgeable travel decisions.
Boston, Massachusetts’s experience with transportation planning for special events.

Deploy ITS technologies including Computer Aided Dispatch (CAD) and Personal Digital Assistants (PDAs) for dispatchers and responders in traffic incident management.
Experience from the Florida Highway Patrol

Develop a detailed cardholder recruitment plan in the planning phase of the project, to provide guidance on processes to set pricing, and to ensure high user involvement and loyalty.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Seek assurances from your suppliers and sub-contractors, that their production and manufacturing schedules will meet your project schedule and inventory requirements throughout the lifecycle of the project.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Establish a forum for decision-makers and project managers to come together to receive project updates, work through critical project issues, make decisions, and support successful institutional collaboration in a project involving multiple agencies.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Provide for large sample sizes when conducting before/after data collection efforts, to avoid impacting the ability to reveal statistically significant differences during the evaluation's statistical analysis.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Include significant planning and development time in the overall project schedule to accommodate identifying and addressing the various compatibility issues, to integrate existing legacy system equipment across multiple agencies.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Establish a clear understanding among all partners on the level of technical support to be provided by suppliers and integrators, as equipment provided in-kind or at a reduced cost is often provided with minimal technical support.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Consider the appropriateness of different lane management strategies.
The experience of managed lanes projects in California, Texas and New Jersey.

Utilize public education and outreach in managed lane projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Consider operational issues of electronic toll collection and enforcement with value pricing projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Engage in comprehensive planning and coordination of managed lanes projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Engage in active management of managed lanes projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Implement compatible Electronic Toll Collection systems in every state.
A retrospective of what's been learned since the first ITS Strategic Plan developed in 1992.

Encourage agencies collecting data to use the collected data to improve their own agency functions.
National experience using archived traffic detector data for monitoring highway performance.

Provide reliable travel time information to increase user satisfaction with ITS applications.
A retrospective of what's been learned since the first ITS Strategic Plan developed in 1992.

Present information graphically to improve comprehension.
National experience using archived traffic detector data for monitoring highway performance.

Follow accepted guidelines to create concise, effective messages to communicate to the public using Dynamic Message Signs (DMS).
Guidance from a Dynamic Message Sign handbook and from the use of DMSs in metropolitan areas.

Use recommended practices to provide accurate travel time messages to the public using Dynamic Message Signs (DMS).
Experiences and guidance from the use of DMSs in metropolitan areas.

Limit CMS message length to allow for adequate reading time at high speeds.
Best practices for use of CMS shared from several states.

Assure accurate late train arrival forecasts in support of a Connection Protection system.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Incorporate real-time bus and train location information in the Connection Protection algorithm.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Adjust bus schedules to assure adequate time to accomplish rail-to-bus connections, given the risk of late train arrivals at connecting stations.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Minimize technical issues encountered with integrating ITS components by planning for issues and developing solutions prior to project implementation.
TriMet’s experience with the deployment of Transit Tracker in Portland Oregon.

Recognize the value of other agencies' experiences when planning an ITS project.
TriMet's experience with the deployment of Transit Tracker in Portland Oregon.

Recognize potential institutional issues when deploying an ITS system.
TriMet’s experience with the deployment of Transit Tracker in Portland Oregon.

Follow a rigorous financial approach for estimating the true costs & savings from outsourcing highway maintenance services.
Experiences from Massachusetts, Virginia, Oklahoma, Texas, Florida and British Columbia in outsourcing highway maintenance services.

Deliver a successful project by satisfying expectations of key stakeholders and managing resources efficiently.
Washoe County, Nevada's experience with transit ITS implementation.

Use ITS to implement a reliable communications system in work zones.
New Mexico’s experience in planning, deploying and operating a work zone traffic and incident management system.

Ensure initial and ongoing success of ITS deployments by providing sufficient start-up time, maintaining flexibility, and performing maintenance needs in-house.
New Mexico’s experience with planning, deployment and operating a work zone traffic and incident management system.

Establish an effective relationship between agency and vendor, and collaboratively focus on the success of the project.
Washoe County, Nevada's experience with transit ITS implementation.

Build public awareness of large-scale construction projects and keep the public informed of work zone schedules to help minimize the associated travel impacts.
New Mexico’s experience planning, deployment and operating a work zone traffic and incident management system.

Provide accurate and timely road condition and weather forecast information to rural travelers in cold weather regions.
Montana Department of Transportation’s experience in designing and deploying the statewide 511 traveler information system.

Place portable changeable message signs (CMS) on the shoulder or median nearest the discontinuous lane when implementing a dynamic late merge system (DLMS) to manage a work zone.
A Minnesota DOT experience in work zone management.

Design the 511 system to handle the surge in call volume during major events.
A national experience with the development and deployment of 511 Systems.

Perform before-research to determine what customers want from 511 services and continue to evaluate the system after implementation.
A national experience with the development and deployment of 511 Systems.

Make sure 511 Systems are customer and market driven to help ensure they are utilized by travelers.
A national experience with the development and deployment of 511 Systems.

Understand that deployment costs of 511 systems will vary based on system capabilities and anticipate the challenges of identifying these costs early in the process.
A national experience with the development and deployment of 511 Systems.

Recognize that interoperability is becoming an important issue in achieving the vision of a nationwide 511 system.
A national experience with the development and deployment of 511 Systems.

Deploy ITS transit technologies including computer-aided dispatch (CAD) and automated vehicle location (AVL) to coordinate human transportation services across agencies, reduce costs, eliminate duplication, and increase quality of service.
Experience delivering coordinated transportation services from the USDOT Mobility Services for All Americans research initiative.

Develop ways to raise awareness among businesses to promote advanced traveler information sources to their customers.
An Acadia National Park experience in ITS deployment.

Ensure effective public and stakeholder outreach in order to garner support for HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Utilize standard highway project management procedures and tools to successfully implement HOT lane projects.
Texas and California's experience with deploying High Occupancy Toll lanes.

Set toll prices and vehicle occupancy requirements to maintain favorable travel conditions on HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Participate in truckers' meetings to advertise new freight advanced traveler information systems, communicate changes in existing systems, and obtain feedback from stakeholders.
Experience in mobility management and freight data in Washington State

Employ a proactive approach for building public awareness of the project requiring a work zone and deliver accurate information to the public.
The experiences of four state DOTs using ITS in work zones.

Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach.
National experience gaining stakeholder acceptance of Regional ITS Strategic Plans.

Design the system to withstand the demands of the physical environment in which it will be deployed.
Virginia's experience implementing a pilot automatic vehicle location (AVL) system in an urban winter maintenance operations setting.

Implement 511 using the Guidelines issued by the 511 Deployment Coalition.
The Florida Department of Transportation's experience with implementing a regional ATIS program in the Miami tri-county region

Plan for ongoing logistical support, including the designation of a project champion.
Virginia's experience implementing a pilot automatic vehicle location (AVL) system in an urban winter maintenance operations setting.

Partner with neighboring agencies, either formally or informally, to address institutional challenges and benefit from cross-jurisdictional traffic signal coordination.
The experience of five regions with cross-jurisdictional signal timing.

When deploying ITS for transit service, perform a technology assessment during the planning phase, gather technology operator input, and designate a project manager with adequate decision-making authority.
Experience deploying ITS for transit service in a suburban area

Do not count on revenue generation from data sharing to subsidize the operation and maintenance expenses of advanced traveler information systems.
A survey of transportation agencies and private firms involved in providing traveler information services.

Provide traveler information in rural areas to allow for good travel decisions in inclement weather and construction season.
Oregon DOTs experience with rural traveler information systems.

Be aware that ITS deployment contracting is complex and may be subject to changes in technologies and market forces.
Virginia DOT's experience with delays in contracting for the Hampton Roads Advanced Traveler Information System deployment

Consider the risk that draft ITS standards will not remain stable through further development when deciding whether to use them in an ITS deployment.
Hampton Roads, Virginia's experience with immature data-exchange standards for its Advanced Traveler Information System

Establish a champion and open communication among stakeholders to help enable regional smart card programs.
Ventura County’s experience with the deployment of an automated transit fare collection system.

Establish a pricing structure for the new fare media that makes them competitive with other available fare media.
Ventura County’s experience with an automated transit fare collection system.

Ensure customer acceptance of new technology.
Ventura County’s experience with an automated transit fare collection system.

Ensure that staff resources and leadership capabilities are commensurate with the scope and complexity of the project, and will be in place from the beginning of the project.
Ventura County’s experience with an automated transit fare collection system.

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.
Experience of nine agencies using Dynamic Message Signs built to NTCIP specifications.

Integrate market research in the planning process for consumer-oriented projects.
Experience in the deployment of a traveler information system for Interstate 95

Develop a regional ITS architecture with a common data server to facilitate ITS integration in a region
Experience with the ITS integration effort undertaken by the Metropolitan Model Deployment Initiative (MMDI)

Establish a working group among public sector partners to address liability issues.
A Phoenix area experience with establishing procedures for cross jurisdictional signal control.

Identify methods to distribute automated vehicle identification tags to improve market penetration when collecting arterial travel speed information.
San Antonio's experience with automated vehicle identification tags.

Consider reconfiguring and integrating existing roadway management IT systems whenever possible to save costs associated with implementing new systems.
Phoenix’s experiences with integrating roadway management IT systems.

Implement a communication structure across jurisdictions that facilitates the flow of traffic data and allows agencies to coordinate traffic signal timing.
Phoenix and Seattle’s experiences with coordinating traffic signal timing across jurisdictional boundaries.

Forge a partnership among the local public sector agencies managing transportation operations along a multi-jurisdictional corridor and the private sector for deployment and integration of ITS.
Experiences from the Integrated Corridor Traffic Management project in Minnesota.

Follow a modular approach when deploying complex projects in locations with a shortened construction season.
Experience from the Integrated Corridor Traffic Management Project in Minnesota

Establish reasonable goals, modify expectations to reflect new developments, and conduct market research before introducing a new technology product.
California's experience with a regional travel information system launched by a public-private alliance.

Select and implement security measures for Transportation Management Center (TMC) based on location and internal operations.
Eight states' experiences with security measures for TMCs.

Utilize well-equipped safety service patrols to assist highway motorists after vehicle malfunctions or crashes, and to coordinate a safe and efficient response.
Testimonials of the benefits of safety service patrols from staff of several state DOTs, travelers, and others.

Install Automatic Vehicle Location (AVL) technology to greatly enhance transit agency performance.
Different transit agencies’ experience with AVL.

Provide consistent and high-quality information to influence traveler behavior.
National experience with evaluating user response to freeway management systems.